Lead, Billing & Accounts
About The Position
The Billing & Accounts Lead performs day-to-day billing and collections activities for WeWork’s United States and Canada (USC) region. The role aims to ensure member invoices are accurate and paid promptly, and to investigate and follow up on outstanding balances. It has no direct reports, but includes coordination with and oversight of offshore resources. The position is based in New York City and reports to the Manager of USC Billing Services. The successful candidate will bring strong attention to detail, interpersonal and communication skills, a positive attitude, and the ability to work independently. They will manage billing and collections work, respond to member support requests within service-level expectations, and help identify opportunities to improve processes.
Requirements
- At least 3 years of relevant experience in billing, finance operations, or accounting.
- Ability to prioritize and manage critical situations under time constraints.
- Strong attention to detail and accuracy.
- Proactive and reliable approach, with motivation to achieve team goals.
- Excellent verbal and written interpersonal and communication skills.
- Proficiency with Google Workspace and Microsoft 365.
- Undergraduate degree; Finance, Accounting, or Business Management fields are a plus.
Nice To Haves
- Workday and/or Yardi Kube experience.
- Salesforce Service Console (ticketing system) experience.
Responsibilities
- Conduct monthly, weekly, and ad hoc billing activities.
- Review and reconcile member accounts to ensure they are in good financial standing.
- Complete vendor setup forms so WeWork can receive payments.
- Contact customers with outstanding balances to reduce accounts receivable.
- Respond to and resolve member support requests within the defined SLA, providing financially accurate information and a high-quality member experience.
- Complete leadership-assigned tasks in a timely manner and meet ad hoc project deadlines.
- Identify process improvement opportunities, challenge current processes, and communicate proposed solutions to Billing leadership.
- Escalate disruptions to standard operations and inquiries from members or internal teams.
- Coordinate with and oversee offshore resources.
- Perform other duties as assigned by management.
Benefits
- 20 days of paid time off (PTO).
- Approximately 13 paid holidays.
- 80 hours of paid sick time per full calendar year.
- 16 weeks of paid parental leave.
- Competitive healthcare benefits.
- 401(k) plan.
- Life and AD&D insurance.
- Role-specific incentive plan eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
