Lead Barista-Coffee Shop-Full Time

Pinehurst Careers•Pinehurst, NC

7d•$15 - $20

About The Position

The Lead Barista serves as a liaison between barista staff and supervisors while taking on additional responsibility for food and beverage service at the Coffee House. The role prepares and serves beverages courteously, processes guest checks and revenues, and complies with applicable state and local laws. The employee must be at least 21 years old because the position includes pouring and serving alcohol, and must have open availability. The Lead Barista helps maintain high standards for food safety, cleanliness, product presentation, equipment care, guest service, sales and inventory. The position also supports scheduling, staff uniforms, guest issue resolution, onboarding and training, and the development of new offerings. The employee may be assigned to different Food and Beverage locations based on business needs and is expected to work holidays wherever needed, including when the primary outlet is closed. Other duties may be assigned as needed.

Requirements

High school diploma or GED and at least 3 months of related experience, or an equivalent combination of education and experience.
At least 21 years of age because the role involves pouring and serving alcohol.
Open availability.

Responsibilities

Attend and pass ServSafe classes to obtain food safety certification.
Attend the yearly A.L.E. class for responsible alcohol service.
Maintain production and guest areas to Board of Health standards, and keep production, storage and dining areas clean and organized.
Maintain displayed food, products and merchandise to ensure appropriate quantity, quality and visual appeal.
Clean and maintain equipment, including coffee brewers, espresso machines, Turbo Chef, coolers, CO2 Foamers and display units.
Prepare and present espresso, cappuccino and specialty coffee consistently and freshly.
Ensure food is fresh and presented according to standards.
Maintain professionalism and proper phone etiquette.
Maintain sales records, prepare stock inventories and order merchandise.
Account for credit card payments, member charges and guest room charges.
Assist with weekly scheduling and help ensure staff wear complete and proper uniforms.
Work with management to resolve guest concerns and communicate areas for improvement.
Participate in onboarding new hires and help implement and execute their training plans.
Assist management with inventory control, daily orders and monthly inventory counts.
Help create and curate new features, offerings and revenue streams.
Attend weekly one-on-one meetings with the Carolina Dining Room Manager - AM and outlet staff meetings as scheduled.
Work in various Food and Beverage outlet locations according to business levels, and work holidays wherever needed.
Perform other duties as needed or directed, including assisting coworkers when necessary.