Lead Barista-Coffee Shop-Full Time

Pinehurst•Pinehurst, NC

About The Position

The Lead Barista serves as a liaison between barista staff and supervisors and takes on additional responsibility while providing food and beverage service. The role prepares and serves beverages in a courteous, friendly, and professional manner, processes guest checks and revenues, and complies with applicable state and local laws. The position requires open availability and the employee must be at least 21 years old because alcohol is poured and served. The Lead Barista maintains food safety, cleanliness, product presentation, equipment, sales records, inventory, and guest service standards. The role assists with scheduling, staff onboarding and training, inventory control, and the development of new features and revenue streams. Employees may be assigned to different Food and Beverage outlets according to business needs and may be expected to work holidays wherever needed, including when their primary outlet is closed. The position also includes weekly one-on-one meetings with the Carolina Dining Room Manager - AM and attendance at outlet staff meetings as scheduled.

Requirements

High school diploma or GED required.
At least 3 months of related experience, or an equivalent combination of education and experience.
Must be at least 21 years old due to pouring and serving alcohol.
Must have open availability.
Must attend and pass ServSafe classes for food safety certification.
Must attend the yearly A.L.E. class for responsible alcohol service.
Must be able to meet the described physical demands, including frequently lifting and/or moving up to 50 pounds, with reasonable accommodations as applicable.

Responsibilities

Attend and pass ServSafe classes to obtain food safety certification.
Attend the yearly A.L.E. class for responsible alcohol service.
Maintain production and guest areas to Board of Health standards.
Keep production, storage, and dining areas clean and organized.
Maintain displayed products, food, and merchandise to ensure appropriate quantity, quality, and visual appeal.
Clean and maintain coffee brewers, espresso machines, Turbo Chef, coolers, CO2 Foamers, and display units.
Prepare and present espresso, cappuccino, and specialty coffee consistently and freshly.
Ensure food is fresh and presented attractively according to standards.
Maintain professionalism and proper phone etiquette.
Keep sales records, prepare stock inventory, and order merchandise.
Account for credit card, member, and guest room charges.
Assist with weekly scheduling.
Help ensure staff wear full and proper uniforms.
Work with management to resolve guest concerns when they occur.
Communicate with management about areas for improvement.
Participate in onboarding new hires and help implement and carry out their training plan.
Assist management with inventory control by helping with daily orders and monthly inventory counts.
Help create and curate new features, offerings, and revenue streams.
Help other employees and perform other tasks as needed or directed.
Attend weekly one-on-one meetings with the Carolina Dining Room Manager - AM.
Attend outlet staff meetings as scheduled.
Work in various Food and Beverage outlet locations depending on business levels, and work holidays wherever needed.