Lead Barista

Barnes & Noble•Las Vegas, NV

25d

About The Position

The Lead Barista is an integral member of the Barnes & Noble café team and helps guide the team in maintaining compelling product presentations and running the café efficiently. This hands-on leadership role involves supporting baristas, addressing their questions and concerns, setting a positive example, and helping create a welcoming environment for both colleagues and customers. The Lead Barista is expected to master barista operational skills and coach others in drink making, food preparation, merchandising, customer service, delivery handling, stocking, cleanliness, safety, and loss prevention. The role also includes ordering café products, completing inventory and waste records, supporting café sales objectives, and helping baristas develop their skills. The work is physically active and may include supporting other stores in the wider Cluster when needed and possible. The position offers opportunities to develop café expertise and advance along the career path.

Requirements

Demonstrated or developing proficiency in drink making, food preparation, and café tools and processes.
Strong merchandising skills and ability to coach others on product presentation.
Ability to support and coach customer service, register speed, and accuracy.
Ability to guide delivery receiving, unpacking, stocking, and FIFO practices.
Knowledge of café safety, hygiene, and sanitation guidelines and procedures.
Ability to follow loss prevention procedures, identify theft, and de-escalate challenging situations.
Reliable and punctual attendance, flexibility to fill scheduling gaps when able, and a positive, proactive approach to work.
Supportive and considerate approach to colleagues and a cheerful, helpful approach to customers.
Willingness and aptitude to learn new skills and knowledge, take initiative, and develop a café or bookselling career.
Enjoyment of working as a barista.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to work early mornings, late evenings, weekends, and most holidays as scheduling needs require.

Responsibilities

Guide the café team in maintaining compelling product presentations and overseeing efficient café operations.
Set a positive example through reliable attendance, flexibility, proactive work, and supportive conduct toward colleagues and customers.
Act as a resource for baristas and booksellers, addressing and resolving concerns and raising issues to leadership.
Prioritize resources and barista support to keep shifts on track.
Model and coach best practices in drink making, food preparation, and use of café tools and processes.
Coach the team in maintaining a full, vibrant bake case and in meeting cleanliness and presentation standards.
Guide baristas in visual merchandising and maintaining counter and floor retail fixtures, keeping the café neat and tidy.
Coach baristas on customer conversations and improving register speed and accuracy.
Support baristas with receiving and unpacking deliveries, accurate stocking, and First in First Out (FIFO) practices.
Support execution of daily and weekly café cleaning tasks.
Support bookfloor presentation standards and maintenance.
Coach the team to follow loss prevention procedures, spot theft, and de-escalate challenging situations and problematic behaviors.
Place food and beverage orders accurately and promptly to keep the café in stock.
Complete and submit accurate monthly inventory and waste logs on time.
Coach the team in making effective food and beverage recommendations to customers.
Lead and support café sales objectives, including new limited-time offers, promotions, and Membership, and share relevant information with customers and colleagues.
Use café training tools and resources to help baristas broaden their experience.
Apply café safety, hygiene, and sanitation guidelines and procedures.
Comply with company policies and procedures.
Support other stores in the wider Cluster when able and needed.