Lead AV Service Technician
About The Position
We are seeking a Lead AV Service Technician who thrives on solving complex technical challenges and enjoys being the person clients rely on when systems aren't performing as expected. This role is ideal for a highly skilled technician with experience supporting both residential and commercial AV environments. You'll serve as a senior technical resource responsible for diagnosing issues, performing advanced troubleshooting, mentoring team members, and ensuring clients receive an exceptional service experience. The ideal candidate is naturally curious, enjoys problem-solving, communicates effectively with clients, and can confidently navigate a wide variety of technology platforms and environments. Whether it's a networking issue affecting an entire system, a control platform requiring reconfiguration, or an AV component that needs replacement, you'll take ownership of finding the solution.
Requirements
- 4+ years of AV, automation, networking, or related service experience
- Strong troubleshooting skills across AV, control, automation, and IP-based systems
- Strong understanding of networking fundamentals, including routers, switches, wireless systems, and IP troubleshooting
- Ability to work independently while managing multiple service priorities
- Excellent communication and customer service skills
- Proven ability to remain calm and solution-focused in challenging situations
- Valid driver's license and clean driving record
- Ability to lift up to 50 pounds and work on ladders, lifts, and in various jobsite environments
Nice To Haves
- Experience supporting both residential and commercial technology environments strongly preferred
- Experience with platforms such as Control4, Savant, Lutron, Alarm.com, Crestron, Extron, Q-SYS, Biamp, or similar technologies is highly desirable
- Leadership or mentoring experience is a plus
Responsibilities
- Provide onsite and remote service support for residential and commercial AV, automation, and networking systems
- Diagnose and resolve complex technical issues across integrated technology environments
- Troubleshoot control systems, audio/video equipment, networking infrastructure, surveillance systems, and related technologies
- Perform system maintenance, repairs, equipment replacements, and firmware updates
- Make programming adjustments and system modifications as needed
- Serve as a technical leader and escalation resource for service-related issues
- Mentor and support junior technicians through knowledge sharing and field guidance
- Communicate clearly and professionally with clients regarding system issues, resolutions, and recommendations
- Document service activities, findings, and resolutions accurately
- Coordinate with service management and project teams to ensure successful issue resolution
- Maintain company standards for quality, professionalism, and customer satisfaction
Benefits
- Health, Dental, and Vision Insurance
- Retirement plan with company match
- Paid Time Off (PTO)
- Company-paid holidays
- Ongoing manufacturer and industry training
- Defined career advancement opportunities
- Company vehicle for qualified technicians
- Company-provided tools, uniforms, and technology
- Supportive team environment focused on long-term career growth
- Relocation assistance may be available for qualified candidates
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
