Lead AV Service Technician
About The Position
We are partnering with a premier residential technology integrator in the Chicagoland area specializing in the design, installation, and service of luxury audio/video, lighting control, networking, and home automation systems. Since 2010, they have built a reputation for delivering exceptional craftsmanship and highly personalized technology experiences for homeowners. What truly sets this integrator apart is its culture. They believe great technology starts with great people, fostering an environment built on empathy, clear communication, accountability, passion, loyalty, excellence, and having fun along the way. Their team is committed to delivering an exceptional customer experience while supporting one another's personal and professional growth. If you're looking for a company where quality, teamwork, and continuous improvement are genuinely valued, you'll feel right at home here. This integrator is seeking an experienced Senior AV Service Technician to join their growing service department. In this role, you will troubleshoot, repair, maintain, and upgrade existing residential AV and smart home systems while delivering an exceptional customer experience. You'll handle both remote and onsite service requests, diagnose complex technical issues, perform system upgrades, and serve as a trusted technical resource for clients. This position is ideal for someone who enjoys problem-solving, takes pride in delivering outstanding service, and is looking for a long-term opportunity with leadership potential.
Requirements
- 2–5 years of experience working with residential AV and home automation systems
- Hands-on experience with at least two of the following platforms: Control4, Ubiquiti UniFi, Lutron, Savant
- Strong troubleshooting and diagnostic skills
- Ability to independently service and program residential AV systems
- Excellent communication and customer service skills
- Comfortable participating in an after-hours support rotation
Nice To Haves
- Certifications in Control4, Ubiquiti UniFi, Savant, or Lutron
- Experience working within a collaborative service team
- Previous experience mentoring or coaching junior technicians
- Desire to grow into a leadership position
Responsibilities
- Troubleshoot and repair residential AV, control, networking, and lighting systems
- Perform both remote and onsite service calls with professionalism and efficiency
- Complete system upgrades and integrate new equipment into existing installations
- Diagnose and resolve technical issues independently while maintaining high-quality workmanship
- Collaborate with fellow technicians to ensure projects and service requests are completed successfully
- Build and maintain strong client relationships through exceptional communication and customer service
- Participate in an after-hours support rotation to provide ongoing client support when needed
Benefits
- Comprehensive Health Insurance (HMO & PPO options)
- 401(k) with a 4% company match
- Up to four weeks of paid time off, including company holidays and personal days
- Access to an on-site employee gym
- Ongoing Training and Career Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
