Lead Applications Support Technician
About The Position
This position will be responsible for analyzing, maintaining, and ensuring the accuracy and integrity of data. The successful candidate will have exceptional attention to detail, with the ability to identify, troubleshoot and resolve data related issues. The candidate will have a proactive approach to identify opportunities for process and data improvement, and strong communication skills for both technical and non-technical audiences. Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies that collect data to support business needs. Utilizes data to support decision making. Provides identification of outcomes. Develops plans for achieving identified outcomes. Assists and documents testing, training, activation and implementation of the plan. Provides for outcome measurement and evaluation. Communicates project progress and outcomes to appropriate health system departments and personnel. High level of customer service while promoting and participating in the team approach necessary. Partners with Business Analyst's and Project Manager's to ensure business requirements are met. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications. Holds team members accountable for configuration standards. Delegates project tasks and project life cycle support to team members. Mentors team members. Excellent time management and prioritization skills. Excellent interpersonal, and customer service skills, as well as strong presentation techniques required. Project management, prioritization, strong communication and problem solving skills are needed on a daily basis. Skillful at managing change. Experience with Microsoft Office software. Knowledge of existing Service Level Agreements and ensure compliance with standards. On-call, after normal business hours and rotating weekends may be required.
Requirements
- Associate's degree required.
- Experience with Microsoft Office software.
- Knowledge of existing Service Level Agreements and ensure compliance with standards.
Nice To Haves
- Bachelor's degree preferred.
- Seven years of relevant experience in a large healthcare facility preferred.
- Clinical licensure is not required, however within the laboratory departments: Medical Technologist (MT), Medical Laboratory Scientist (MLS), or Medical Laboratory Technologist (MLT) preferred.
Responsibilities
- Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies that collect data to support business needs.
- Utilizes data to support decision making.
- Provides identification of outcomes.
- Develops plans for achieving identified outcomes.
- Assists and documents testing, training, activation and implementation of the plan.
- Provides for outcome measurement and evaluation.
- Communicates project progress and outcomes to appropriate health system departments and personnel.
- Partners with Business Analyst's and Project Manager's to ensure business requirements are met.
- Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications.
- Holds team members accountable for configuration standards.
- Delegates project tasks and project life cycle support to team members.
- Mentors team members.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
