Applications Support Technician
About The Position
Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. May assist in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application work flow improvements. Creates and analyzes reports created using multiple reporting mechanisms. Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Must be comfortable managing change with excellent problem solving skills. Requires time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Training presentation techniques and skills helpful. Must have good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required. Knowledge of multimedia tools, creation of training materials, software development, or web-based applications preferred. When applicable, must possess knowledge in state and federal laws, rules and regulations. On-call, after normal business hours and rotating weekends may be required.
Requirements
- Associate's degree required.
- Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.
- Proficient verbal and written communication required.
- Excellent customer service skills expected.
- Good interpersonal skills required.
Nice To Haves
- Bachelor's degree preferred.
- Four years of relevant experience in a large healthcare facility preferred.
- Training presentation techniques and skills helpful.
- Knowledge of multimedia tools, creation of training materials, software development, or web-based applications preferred.
- Knowledge in state and federal laws, rules and regulations when applicable.
Responsibilities
- Performs routine healthcare information system and application support.
- Utilizes analytical skills and experiences to investigate or escalate support issues.
- Assists in the creation and maintenance of training documentation.
- Incorporates appropriate presentation techniques to support and/or lead training sessions.
- Researches, analyzes and makes recommendations for application work flow improvements.
- Creates and analyzes reports created using multiple reporting mechanisms.
- Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs.
- Promotes and participates in a team approach.
- Manages change with excellent problem solving skills.
- Manages time and prioritizes tasks on a daily basis.
- Communicates diplomatically across integrated teams.
- Handles on-call duties, after normal business hours and rotating weekends as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
