Applications Support Analyst

Thomson Reuters•Eagan, MN

1d•$52,700 - $97,900•Hybrid

About The Position

As a Technical Associate of Processing, you’ll support operations teams in using the 1040SCAN Review Wizard for processing, help resolve production issues, and ensure smooth daily workflows. The Technical Associate of Processing provides essential technical support for 1040 SCAN Verify Review Wizard and related verification workflows by monitoring application performance, investigating and resolving production issues, supporting users, and escalating technical problems as needed. The role helps maintain operational continuity, reduce production delays, and ensure timely issue resolution during daily processing activities. In this opportunity as Technical Associate of Processing you will: Proactively monitor 1040SCAN Review Wizard and related production/nonproduction environments to identify performance issues, user-reported problems, and processing risks. Analyze customer and application issues, assess scope of impact, conduct basic root-cause analysis, and correlate related system or workflow problems. Mitigate customer and production impact by applying documented solutions, executing approved workarounds, and implementing binder-level or workflow corrections when applicable. Document, track, and provide status updates for issues, customer problems, projects, and technical cases through approved tools. Engage cross-functional teams as appropriate and escalate unresolved, recurring, or higher-impact issues to responsible teams. Advise and train users on application functionality, proper operation, known constraints, and corrective actions for user errors. Support projects of varying scope and complexity that require technical expertise; participate in planning sessions, follow defined standards, and help prepare project/customer updates. Regularly communicate progress, share knowledge with the team, and support continuous improvement of processing and verification workflows.

Requirements

Strong analytical, troubleshooting, and communication skills with the ability to work within defined standards and documented procedures.
Ability to manage multiple, sometimes competing priorities in a time-sensitive production environment.
Working knowledge of 1040SCAN Review Wizard and verification workflows.
Experience with issue-tracking or support tools such as JIRA, Azure DevOps, Zendesk, GSI, or similar platforms.
Clear written and verbal communication skills for documenting issues, explaining findings, and coordinating with cross-functional teams.
Ability to collaborate with teams across different time zones, including service centers, engineering, and support teams.
Willingness and ability to work additional hours, including weekends, as business needs require.

Nice To Haves

Knowledge of tax forms, tax data population, and related verification processes.
Experience working with databases to research, validate, or troubleshoot processing-related data.
Working knowledge of SQL, including the ability to run queries to support investigation and issue resolution.

Responsibilities

Proactively monitor 1040SCAN Review Wizard and related production/nonproduction environments to identify performance issues, user-reported problems, and processing risks.
Analyze customer and application issues, assess scope of impact, conduct basic root-cause analysis, and correlate related system or workflow problems.
Mitigate customer and production impact by applying documented solutions, executing approved workarounds, and implementing binder-level or workflow corrections when applicable.
Document, track, and provide status updates for issues, customer problems, projects, and technical cases through approved tools.
Engage cross-functional teams as appropriate and escalate unresolved, recurring, or higher-impact issues to responsible teams.
Advise and train users on application functionality, proper operation, known constraints, and corrective actions for user errors.
Support projects of varying scope and complexity that require technical expertise; participate in planning sessions, follow defined standards, and help prepare project/customer updates.
Regularly communicate progress, share knowledge with the team, and support continuous improvement of processing and verification workflows.

Benefits

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
paid leave
two company-wide Mental Health Days off
access to the Headspace app
retirement savings
tuition reimbursement
employee incentive programs
resources for mental, physical, and financial wellbeing.
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
two paid volunteer days off annually
opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
market competitive health, dental, vision, disability, and life insurance programs
competitive 401k plan with company match
competitive vacation, sick and safe paid time off
paid holidays (including two company mental health days off)
parental leave
sabbatical leave.
optional hospital, accident and sickness insurance paid 100% by the employee
optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
fitness reimbursement
access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
access to 529 Plan
commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
access to Employee Stock Purchase Plan.