Applications Support Analyst - M365

Sanford Health • Fargo, SD

5d • Onsite

About The Position

Responsible for the effective implementation, configuration, maintenance, and support of Microsoft 365 applications. Your role involves ensuring seamless upgrades, collaboration and productivity by optimizing the usage of Microsoft 365 applications. You will work closely with various teams to understand business requirements and implement Microsoft 365 solutions that enhance the overall efficiency and effectiveness of the platform. Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.

Requirements

• Bachelor's Degree required.
• Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.
• One year of relevant experience in application support, hardware or interface preferred.
• If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Nice To Haves

• Area of focus in Information Technology, Healthcare, Business, or related field preferred.
• Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred.
• Basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful.
• Possess knowledge in state and federal laws, rules and regulations.

Responsibilities

• Effective implementation, configuration, maintenance, and support of Microsoft 365 applications.
• Ensuring seamless upgrades, collaboration and productivity by optimizing the usage of Microsoft 365 applications.
• Working closely with various teams to understand business requirements and implement Microsoft 365 solutions.
• Performing routine healthcare information system and application support.
• Investigating or escalating support issues using analytical skills and experiences.
• Resolving incidents and service requests.
• Assisting in the creation and maintenance of training documentation.
• Incorporating appropriate presentation techniques to support and/or lead training sessions.
• Researching, analyzing and making recommendations for application workflow improvements.
• Creating and analyzing reports using multiple reporting mechanisms.
• Gathering, analyzing, designing, developing, modifying, testing, implementing, evaluating, and maintaining information technologies to support business needs.
• Promoting and participating in a team approach.
• Working with other departments and outside vendors.
• Managing change with excellent problem-solving skills.
• Time management and prioritization of tasks on a daily basis.
• Communicating diplomatically across integrated teams.

Benefits

• Sanford is an EEO/AA Employer M/F/Disability/Vet.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level