Applications Support Technician

Sanford Health•Sioux Falls, SD

3d•Onsite

About The Position

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. This position will be responsible for analyzing and maintaining data with a strong focus on data integrity and accuracy. The ideal candidate will have the ability to identify and address discrepancies.

Requirements

Associate's degree required.
Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.

Nice To Haves

Bachelor's degree preferred.
Four years of relevant experience in a large healthcare facility preferred.
No clinical license required, however within the laboratory departments: Medical Technologist (MT), Medical Laboratory Scientist (MLS), or Medical Laboratory Technologist (MLT) preferred.
Training presentation techniques and skills helpful.
Must have good interpersonal skills.
Knowledge of multimedia tools, creation of training materials, software development, or web-based applications preferred.
When applicable, must possess knowledge in state and federal laws, rules and regulations.

Responsibilities

May assist in the creation and maintenance of training documentation.
Incorporates appropriate presentation techniques to support and/or lead training sessions.
Researches, analyzes and makes recommendations for application work flow improvements.
Creates and analyzes reports created using multiple reporting mechanisms.
Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs.
Promotes and participates in a team approach.
Must be comfortable managing change with excellent problem solving skills.
Requires time management and prioritization of tasks on a daily basis.
Proficient verbal and written communication required.
Positive attitude and excellent customer service skills are expected.
Ability to communicate diplomatically across integrated teams.