Enterprise Applications Support Technician
About The Position
The Enterprise Applications Support Technician supports the day-to-day use, adoption, and continuous improvement of DMD’s enterprise applications, with a primary focus on Microsoft Dynamics and related business systems. This role serves as a first point of knowledge and support for end users, helping reduce day-to-day operational dependency on the Director of Enterprise Applications by handling user questions, onboarding, testing, documentation, and support coordination. The ideal candidate is technically curious, highly organized, service-oriented, and able to translate system changes into practical guidance that helps users confidently adopt new tools and workflows.
Requirements
- Strong customer-service mindset with the ability to support users patiently, clearly, and professionally
- Ability to learn business workflows quickly and explain system changes in practical, user-friendly language
- Strong organizational skills with the ability to track issues, document follow-ups, and manage competing support requests
- Clear written and verbal communication skills, including the ability to create simple documentation, job aids, and release notes
- High attention to detail, especially when testing new features, validating user feedback, and confirming issues are resolved
- Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint
Nice To Haves
- Experience supporting business applications, help desk operations, enterprise systems, or technical support functions preferred
- Familiarity with Microsoft Dynamics, Power Platform, Azure DevOps, or similar enterprise application platforms is a plus
Responsibilities
- Serve as the day-to-day support contact for enterprise application users, helping answer questions, troubleshoot common issues, and route more complex items appropriately
- Support operations teams as needed by providing technical escalation, issue triage, user guidance, and follow-through on application-related requests
- Become a trusted source of knowledge for Dynamics applications, business workflows, system changes, known issues, and user-facing process guidance
- Test new Dynamics applications, features, enhancements, and bug fixes before release to ensure they work as intended and are ready for business users
- Support user adoption by preparing release notes, job aids, quick-reference guides, onboarding materials, and practical how-to documentation
- Help onboard new users and teams to Dynamics by explaining workflows, access, expectations, and where to go for help
- Track support issues, enhancement requests, testing feedback, and adoption blockers so the Enterprise Applications team can prioritize the right improvements
- Coordinate with the Director of Enterprise Applications and technical resources when issues require deeper troubleshooting, configuration changes, or development work
- Assist with basic data review, user access validation, and process checks to help maintain reliable application operations
- Process asset releases by verifying client authorization, confirming release eligibility in Ziperase and PrologMobile, updating item status records, and coordinating with Operations to ensure final release approval and completion
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
