Lead Analyst - Key Accounts

Iberdrola•Orange, CT

12d•Onsite

About The Position

The Lead Analyst provides support to the key account management team in billing analysis, customer data reporting and analysis, and administrative support for IT platforms, including Salesforce.com and the municipal storm portal. The position is based onsite five days a week in Orange, Connecticut. The analyst supports billing and usage review, rate analysis, customer performance tracking, business warehouse reporting, and coordination of customer data requests. The role also maintains storm training and reference materials, assists with record-retention compliance, prepares customer engagement reports, and contributes reporting and tracking support to department projects.

Requirements

Bachelor’s degree in a related field and 3 or more years of relevant experience; or an associate degree and 5 or more years of relevant experience. An equivalent combination of education and experience may be considered.
Strong communication skills.
Effective problem-solving and organizational skills.
Strong analytical ability.
Ability to multitask.
PC skills, including the MS Office Suite.
Strong knowledge of electric and gas rate structures.

Responsibilities

Provide billing analysis and support to the key account team.
Identify billing and usage anomalies and perform annual rate analysis for eligible customers.
Ensure collective bills are sent to customers.
Maintain the key accounts performance dashboard and track customer visits, program penetration, and support cases handled.
Analyze data to identify performance gaps.
Run or request business warehouse reports as needed to support customer requests.
Coordinate with key account managers, the rates department, and special billing to provide data for customer requests.
Maintain annual storm training tracking for internal storm roles.
Assist with annual record-retention compliance and keep storm training and reference documents up to date.
Create a weekly customer engagement report.
Assist with reporting and tracking for department projects as needed.