Lead Analyst - Key Accounts

Iberdrola•Orange, CT

13d•$87,600 - $109,500•Onsite

About The Position

The Lead Analyst - Key Accounts supports the key account management team through billing analysis, customer data reporting and analysis, and administrative support for IT platforms, including Salesforce.com and the municipal storm portal. The position maintains performance and engagement reporting, coordinates data requests across internal teams, and supports storm training, record retention compliance, and department projects.

Requirements

Bachelor’s degree in a related field and 3 or more years of relevant experience; or an associate’s degree and 5 or more years of relevant experience.
An equivalent combination of education and experience may be considered.

Nice To Haves

Leadership skills.
Strong communication skills.
Effective problem-solving and organizational skills.
Strong analytical ability.
Ability to multitask.
PC skills, including the Microsoft Office Suite.
Strong knowledge of electric and gas rate structures.

Responsibilities

Provide billing analysis and support to the key account team.
Identify billing and usage anomalies, perform annual rate analysis for eligible customers, and ensure collective bills are sent to customers.
Maintain the key accounts performance dashboard and track customer visits, program penetration, and support cases handled.
Analyze performance data to identify gaps.
Run or request business warehouse reports as needed to support customer requests.
Coordinate with key account managers, the rates department, and special billing to provide data for customer requests.
Maintain annual storm training tracking for internal storm roles.
Assist with annual record retention compliance and keep storm training and reference documents up to date.
Create a weekly customer engagement report.
Assist with department projects by providing reporting and tracking as needed.