Lead Analyst, Single Family Residential Property Tax

Ryan•Scottsdale, AZ

2d•Hybrid

About The Position

The Lead Analyst directly assists the Manager, Analyst with daily client service activities while working with limited direct supervision. The role mentors Analysts and Senior Analysts, reviews their work, and provides guidance to improve productivity and utilization. The Lead Analyst helps create positive team member experiences that support excellent client service and the Firm’s revenue and profitability. The position calls for analytical and problem-solving skills, strong people skills, and the ability to research issues, reconcile databases, and complete detailed calculations. Team members are expected to embrace Ryan’s values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always, and demonstrate accountability. The Lead Analyst manages daily group workflows, deadlines, priorities, and emergencies; responds to client inquiries and tax authority requests; and uses applicable software and OneSource Property Tax Systems. The position also develops procedures for changing filing and processing requirements, conducts or attends training, reviews time and expense reports, mentors staff on software platforms, assists with system enhancements, and monitors changes in state statutes. Other duties may be assigned. The role requires a high school diploma or GED; a bachelor’s degree is highly preferred. Candidates need at least three years of external property tax experience or demonstrated sustained proficiency in key performance indicators at the prior level. The work is performed in a standard indoor environment and involves regular interaction with employees and clients in person, by email, and by telephone. Independent travel is not required.

Requirements

High school diploma or GED required.
At least three years of external property tax experience or demonstrated sustained proficiency in key performance indicators at the previous level.
Ability and willingness to work in a high-energy, team-oriented environment.
Demonstrated leadership and problem-solving skills.
Strong verbal and written communication skills.
Ability to prioritize tasks, manage multiple assignments, and navigate ambiguity.
Ability to work independently and collaboratively with professionals at all levels.
Intermediate knowledge of Microsoft Word, Access, Excel, PowerPoint, Outlook, and internet navigation and research.
Thorough understanding and working knowledge of applicable software and OneSource Property Tax Systems.

Nice To Haves

Bachelor’s degree is highly preferred.

Responsibilities

Assist the Manager, Analyst with daily client service activities.
Mentor Analysts and Senior Analysts, review their work, and provide guidance to improve productivity and utilization.
Respond to client inquiries and requests from tax authorities.
Understand and use applicable software and OneSource Property Tax Systems.
Manage and monitor daily group workflows to meet internal and state-mandated deadlines.
Prioritize, delegate, and manage emergencies.
Manage timely task completion using knowledge of tax deadlines.
Formulate and implement procedures for new or changing filing and processing requirements.
Attend and, when necessary, conduct internal or external training sessions.
Review team members’ time and expense reports for accuracy and completeness.
Mentor and train staff on software platforms.
Assist in developing and deploying system enhancements.
Stay current with changes in state statutes and take appropriate action.
Perform other duties as assigned.