Lead Alterations Specialist

David's Bridal•Monroeville, PA

3d•$17 - $21

About The Position

The Lead Alterations Specialist completes customer fittings and garment alterations to David’s Bridal standards and reports to the Store Manager. As a member of the store team, this role provides friendly, knowledgeable, and technically skilled service while representing the David’s Bridal brand. The position also supports sales and customer loyalty through fit consultations, alterations recommendations, and appointment outreach; leads alterations work and quality control; and trains and educates alterations team members. This is a full-time opportunity. A comprehensive benefits package is available.

Requirements

High school diploma or degree.
Prior sewing experience; bridal and/or special-occasion production experience is preferred.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior experience with a computerized POS system and ability to use one.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.

Responsibilities

Welcome customers with friendly enthusiasm in person and by phone; communicate clearly, adapt communication style to customer needs, solve problems, and resolve conflicts.
Respond promptly to customer questions and provide product and service information.
Make clientele calls to maximize appointments and build customer loyalty; the posting specifies 80% for Bridal and 30% for Dress.
Act as Floor Manager during peak sales times and provide fit and alterations consultations.
Assist stylists in closing sales by advising customers on gown fit and customization, explaining the role of alterations, and promoting alteration services and personalization options.
Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning in accordance with company standards.
Maintain quality-control guidelines and inspect altered, steamed, and pressed garments to ensure they are in pristine condition before customer delivery.
Train Alterations Specialists in fitting and sewing techniques.
Ensure ongoing product education for Alterations team members.
Communicate daily sales-goal results to the Store Manager.
Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
Maintain dress-code standards.