Lead Agent Engineer, Operations Excellence Enablement

H&R Block•Kansas City, MO

About The Position

This role is both a hands-on builder and solution designer, responsible for delivering automation, agent, and AI-enabled solutions end-to-end. This role works directly with business partners to understand problems, outcomes, and constraints, then applies deep expertise across low-code platforms, engineering concepts, and AI technologies to determine and build the right solution for the problem. This role brings broad and deep knowledge of the enterprise automation and agent ecosystem and uses that expertise to design, build, and deliver solutions that are practical, scalable, and outcome-driven. While strategic in approach, this role is firmly execution-oriented and accountable for solutions being delivered into production and driving real operational impact.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, Machine Learning, Engineering, or a related field, or equivalent practical experience
Significant experience designing and delivering enterprise automation, agent-based, or AI-enabled solutions
Strong understanding of automation platforms, agent technologies, integrations, and solution architecture
Experience translating business and process requirements into technical designs
Proven ability to work directly with business partners and technical teams to deliver outcomes
Strong analytical, problem-solving, and communication skills

Nice To Haves

Experience partnering with Lean Six Sigma Black Belts or Operational Excellence teams
Familiarity with process improvement methodologies and outcome measurement
Experience with AI-enabled workflows, autonomous agents, or digital workers
Background in enterprise-scale solution design and delivery
Experience evaluating and piloting emerging automation or AI technologies
Ability to operate as a hands-on expert while influencing solution direction across a team

Responsibilities

Own problem-to-solution delivery
Work directly with business partners to understand problems, desired outcomes, and operational realities
Leverage deep knowledge of available automation, agent, and AI solutions to determine the most effective technical approach
Translate business and process needs into clear solution designs and then personally build and deliver those solutions
Own solutions end-to-end, from discovery and design through build, deployment, and optimization
Build production-ready automation, agent, and AI-enabled solutions using enterprise low-code platforms as the primary toolset
Apply engineering fundamentals, including integrations, APIs, data modeling, error handling, and performance considerations
Extend or complement low-code solutions with engineering or ML capabilities when appropriate
Ensure solutions are secure, scalable, maintainable, and aligned with enterprise standards
Act as the subject-matter expert on the full range of automation, agent, low-code, and AI technologies available to the enterprise
Advise on solution selection, architectural tradeoffs, and platform fit based on problem context and outcomes
Lead solution design decisions for complex or high-impact initiatives
Educate team members on new technologies and capabilities
Partner with Operational Excellence Enablement and Lean Six Sigma Black Belts to align solution design to optimized processes and measurable outcomes
Define and contribute to standards, patterns, and best practices for building and operating automation and AI-enabled solutions
Ensure solutions meet enterprise expectations for auditability, monitoring, and operational support
Identify opportunities to further automate standardized processes as they mature