B2B Operations Enablement Lead

Stepful•New York, NY

3d•$180,000 - $210,000•Hybrid

About The Position

Stepful is a workforce platform that is redefining how America's largest health systems build, train, and retain their talent. Since its founding in 2021, Stepful has trained over 32,000 practice-ready healthcare workers. Layering onto its successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. The company aims to improve access to quality healthcare for everyone, everywhere, and improve access to healthcare career ladders for those who need them most. Stepful's students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. The company has partnerships with half of the top 10 health systems in the US and is in process with many more. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT. The company was named the #1 EdTech company in the U.S. by TIME for 2025. Stepful is looking for mission-driven builders who thrive in fast-paced, ambiguous environments and embody the company's four core values: Care first, Learn quickly, Build together, and Own it.

Requirements

8+ years building scalable operations for the delivery of services within a start-up environment, with at least 2 years in the context of B2B partnerships.
2+ years of consulting experience (or strategy roles)
Demonstrated experience designing and documenting operational processes — playbooks, SOPs, workflows — that stick
Strong project management instincts: you track the details, manage dependencies, and keep launches on schedule
Experience working cross-functionally on technical or product-adjacent projects (familiarity with SSO, IT QA, or platform integrations is a plus)
Ability to manage a team while staying close to the work yourself
Comfort with ambiguity — you can build structure where there isn't any

Nice To Haves

You worked in healthcare or EdTech
You have experience in remote educational delivery (online teaching, virtual simulations, virtual reality etc.)

Responsibilities

Own the scaling of existing programs and client launch operations. Lead and optimize the end-to-end launch and expansion process for established programs at existing and new clients — including launch planning, QA, cross-functional coordination, and go-live readiness. You will primarily focus on scaling programs like PC-Plus, 12-week Medical Assistant, Phlebotomy, and others as they grow, while also contributing to the rollout of new offerings as we expand.
Design operational infrastructure for new modalities. When we launch a new delivery model — partner-led enrollment, employer-sponsored sign-up, SSO integration, IT QA processes — you build the operational backbone that makes it work. You think through the implications before go-live, not after.
Build scalable S4B ops processes. Own ongoing process design for areas like preceptor operations, admissions workflows, sponsorship management, and ops efficiency. The goal is always the same: fewer manual steps, better outcomes, more capacity for the team.
Work cross-functionally. You'll need to align Product on tooling needs, coordinate with Learning on program readiness, and loop in CS and Solutions Architecture on client-facing implications. You're comfortable in all those rooms and good at getting to a shared plan.