Operations Enablement Specialist

AmeriVet•San Antonio, TX

5d•Remote

About The Position

At AmeriVet, we're dedicated to supporting veterinary practices through operational excellence, data-driven innovation, and enhanced access to care. We are growing our Support Center team and looking for an Operations Enablement Specialist to help hospitals improve productivity through effective scheduling. This position keeps doctor schedules in AmeriVet's practice scheduling system (ezyVet) clean, complete, and built far enough ahead that clients can book. This is a hands-on, high-volume influential role: assess the schedules, find what is blocking access to care, partner with practices to get it fixed, and coach the practice to future success. Reporting to the Senior Director, Productivity and Operations, this person works remotely across all reporting practices in partnership with Practice Managers and Operations Directors. The measure of success is simple: more bookable, patient-facing doctor time — and therefore improved access to care.

Requirements

2+ years in veterinary practice operations, medical/dental scheduling, or another multi-site appointment-based service business.
Hands-on experience working inside a practice information management system, scheduling system, or electronic medical record.
Strong attention to detail with the discipline to work through a high volume of practices on a repeating schedule without losing accuracy.
Comfortable coaching and influencing people who do not report to them — able to get a Practice Manager to say yes.
Clear, friendly written and verbal communication; able to explain a standard without making someone feel audited.
Working proficiency in Excel and Microsoft Teams/Outlook; able to keep an organized tracker without being handed one.
Self-directed and reliable in a fully remote role.

Nice To Haves

Prior experience as a Practice Manager, lead CSR, or scheduling coordinator in a veterinary hospital preferred.

Responsibilities

Review doctor schedules in EzyVet on a set weekly cadence, practice by practice, against the scheduling standards.
Find and resolve unnecessary schedule blocks — recurring holds, stale administrative blocks, oversized non-clinical blocks, and other opportunities that limit access to care.
Confirm doctor schedules are built out the required number of weeks in advance and chase down the gaps where they are not.
Check that appointment types, durations, and slot templates match the approved standards, and flag where a practice's set-up unintendedly caps its own capacity.
Make corrections directly in ezyVet once the Practice Manager has signed off; escalate anything the Practice Manager will not or cannot approve to the Operations Director.