Lead Administrative Coordinator: SC Johnson College of Business – New York, New York

Cornell University • New York City, NY

2d • Onsite

About The Position

The NYC Administration and Operations department at the SC Johnson College of Business is responsible for the management and oversight of the College’s New York City locations, ensuring effective delivery of facilities, administrative support, and operational services. This position, working under the direction of the Manager of NYC Administration and Operations, will serve as the sole onsite administrator for office operations, event and academic support, and course scheduling. The role will be primarily based at 570 Lexington Ave. with shared time at facilities on the Cornell Tech campus. The position will be a critical liaison with degree programs operating on weekends and will coordinate with partners like the ILR NYC Conference Center and Cornell Tech. Responsibilities include security access, office and room logistics, student services support, and serving as the primary on-site point of contact with limited supervision. The Coordinator must be a strong multitasker, a lead front-facing, service-oriented representative, and capable of meeting the demands of a fast-paced environment. The ability to prioritize, coordinate, and handle event logistics, while exercising independent judgment and keeping the Manager informed, is essential. The Coordinator will support billing for programs, courses, and events, and coordinate necessary NYC-based resources (facilities). This includes working directly with faculty, program teams, and clients on logistics such as AV support, facilities and custodial services, security and building access, and food and beverage needs. This position is fully on site.

Requirements

• Associate’s degree with 4 – 6 years of administrative support, event management and/or facilities coordination or equivalent combination of education and experience.
• Sound judgment; clear understanding of Cornell policies; personal integrity; initiative; and self-direction.
• Ability to maintain operating standards while still being service oriented.
• Ability to build effective working relationships, and successfully complete agreed upon annual goals.
• Ability to analyze issues, suggest solutions, and support implemented actions in a timely manner.
• Ability to work under pressure.
• Courteous customer service orientation.
• Proven high-level verbal and written communication skills.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
• Flexibility in scheduling, including availability for evening and weekend shifts as needed.

Nice To Haves

• Bachelor’s degree preferred.
• Proficient with Windows and Microsoft products, such as Outlook.
• Experience in higher education or educational environment.
• Previous experience in event management or conference services.
• Ability to learn room reservation software (25Live) and other programs used to store event information.

Responsibilities

• Serve as the sole onsite administrator for office operations, event and academic support, and course scheduling.
• Act as a critical liaison with degree programs, specifically those operating on the weekends.
• Coordinate with partners, including the ILR NYC Conference Center and Cornell Tech.
• Manage security access, office and room logistics, and student services support.
• Serve as the primary on-site point of contact with limited on-site supervision.
• Support billing for programs, courses, and events.
• Coordinate NYC-based resources (facilities) necessary for successful execution.
• Work directly with faculty, program teams, and clients on logistics such as AV support, facilities and custodial services, security and building access, and food and beverage needs.
• Manage space usage and oversee office operations independently.
• Serve as a backup to the Manager of NYC Administration and Operations.
• Perform duties that fall outside of this description in support of departmental and operational needs as required.

Benefits

• Health Care – Several plan options for a medical, dental, prescription drug, and vision care coverage.
• Generous Paid Time Off & Leave Provisions with flexible work options – This includes vacation time, health and personal time, holidays, and parental leave.
• Retirement Plans – Employees are eligible for the 403(b) College and University Retirement Plan.
• Education – Options include the Employee Degree Program, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree