Lead Account Manager - Boise, ID

Qnity•Newark, DE

About The Position

The Lead Account Manager is a field-based role located in Boise, Idaho, responsible for managing customer relationships and growing Qnity’s market share within an assigned territory and customer list. The position serves customers in wafer fabrication operations, representing the company’s CMP products and supporting sales of existing and new materials. The role works with customer contacts ranging from engineers to upper management and collaborates with internal sales-related functions to achieve customer satisfaction and business results. The role develops account and territory sales plans, identifies and converts commercial and developmental opportunities, manages pricing and supply contracts, forecasts customer consumption, and provides business data to sales and operating teams. It also supports regional safety programs, participates in performance-management activities, and may mentor newer employees. The position is field-based, allows work from home, and requires domestic travel of up to 50%, with some international travel.

Requirements

Bachelor’s degree in chemistry, materials, or a related discipline.
At least 5 years of semiconductor industry experience.
Knowledge of the CMP process used in IC fabrication.
Ability to travel domestically up to 50% of the time, with some international travel.
Ability to work from home without distractions and accomplish objectives with little direct supervision.
Ability to sell to engineers and upper management in wafer fab operations.

Nice To Haves

Master’s degree.
10 years of industry experience preferred.
General knowledge of wafer fabrication operations.
Excellent presentation skills, including the ability to speak to large groups and answer technical questions from CMP experts.
Excellent communication and interpersonal skills, including the ability to interact with employees at all organizational levels, especially in customer-facing situations.
Self-starter who works well with minimal supervision.
Motivated individual able to manage long sales cycles of 1–2 years before closing.
High safety awareness and demonstrated personal safety engagement.

Responsibilities

Maintain strong relationships at all levels of customer organizations and build customer relationships in line with account plans.
Develop multifunctional account teams to interface effectively with customers.
Represent CMPT to customers using strong sales skills; promote Qnity processes, secure trials of new materials, and support sales of existing products.
Negotiate supply contracts and manage customer pricing strategically in line with business goals.
Provide a high level of customer service and resolve quality or service issues.
Work with customers to define unmet needs and develop sales projects around commercial and developmental opportunities.
Enter and track opportunities in Salesforce and convert opportunities into sales growth.
Defend and grow Qnity market share within the assigned territory and customer list.
Maintain knowledge of the CMPT product line, key markets, market trends, and competitive intelligence; analyze product consumption and competition.
Work with sales-related functions to foster teamwork, customer satisfaction, and business results.
Forecast anticipated customer product consumption and create and work within regional budget guidelines.
Implement business strategy and develop a sales plan for the assigned territory.
Provide data to Sales and Operating Teams to support efficient business management.
Continuously improve overall productivity and efficiency.
Manage sales terms and credit with assigned customers.
Accomplish assigned duties safely and participate in regional safety meetings and programs.
Participate in goal setting, employee development planning, performance reviews, and other performance-management activities.
Mentor newer employees where required.