Lay Patient Navigator

Foundation Health, LLC•Fairbanks, AK

6h•$24 - $37

About The Position

The Lay Patient Navigator provides comprehensive care coordination and support across the continuum of care. Working with patients, families, caregivers, and a multidisciplinary healthcare team, the navigator helps patients understand their care plans and make informed decisions, coordinates timely screening, diagnosis, treatment, and supportive care, and helps identify and overcome barriers to quality medical and psychosocial care. The role also supports health equity and improved patient outcomes, particularly for people facing barriers to care. The position is full-time, 40 hours per week, on four 10-hour shifts from Friday through Monday. Compensation is $23.53–$36.76 per hour, based on experience and education.

Requirements

High school diploma, GED, or equivalent working knowledge.
Knowledge typically gained through completion of a patient navigator education or certification program from an accredited organization, association, or university.
Certification required within 12 months of hire or transfer, depending on specialty.
Two years of clinical experience.
Excellent organizational skills and clinical knowledge of specialty care services, care coordination, and the legal and financial aspects of diagnostic and health services in the specialty area.
Effective communication and writing skills.
Good time-management skills.
Knowledge of word-processing and database software applications.
Ability to teach clinical and non-clinical personnel about care and diagnostic services.
Good understanding of process improvement.

Nice To Haves

Certified Health Education Specialist (CHES), Master Certified Health Education Specialist (MCHES), or related certification.
Prior case management experience.
Additional related education and/or experience.

Responsibilities

Collaborate with healthcare team members to coordinate an evidence-based plan of care.
Identify new and established patients whose diagnoses require navigator services.
Facilitate scheduling of clinical consultations and support services.
Provide emotional and educational support to patients and families.
Help patients understand diagnoses, treatment options, and available resources; support informed decision-making and advocate for patients on the multidisciplinary team.
Conduct initial and ongoing comprehensive needs assessments of patients and families and encourage participation in the care plan.
Document interventions and clinical changes in the electronic health record according to established care guidelines.
Review care-plan outcomes and adjust priorities as patient status changes.
Assist patients with transitions between phases of care, including transitions to self-management and independent self-care.
Follow patients throughout the care continuum, including inpatient admissions, and collaborate with the inpatient care management team.
Carry out intervention plans from referral onward; coordinate care among team members, review dispositions, provide patient information and education, assist with obtaining second opinions, follow patients during treatment, and evaluate care and changing priorities.
Perform work according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
Provide excellent service to Foundation Health customers by consistently demonstrating core service behaviors.