Laundry Attendant - Embassy Suites by Hilton Dulles Airport

B.F. Saul Company Hospitality Group•Sterling, VA

1d•Onsite

About The Position

B. F. Saul Company Hospitality Group, a subsidiary of a large, long-standing real estate company, operates a portfolio of over 20 hotels. They are seeking a Laundry Attendant for the Embassy Suites by Hilton Dulles Airport hotel. This role is responsible for processing all soiled hotel linens, including bed linens, terry, and food and beverage table linens, by operating laundry machinery to company quality standards. The position also involves assisting guests with friendly and professional service, adhering to health regulations, and ensuring guest satisfaction through high standards of quality.

Requirements

High school diploma or GED preferred.
Housekeeping/laundry experience preferred.
Attention to detail.
Customer focused.
Ability to perform job duties in a repetitious and fast-paced environment.
Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
Significant bending required.

Responsibilities

Process all soiled hotel bed linens, terry and food and beverage table linens by operating all laundry machinery to B.F. Saul Company Hospitality Group quality standards.
Assist guests by providing friendly, courteous and professional service, including adherence to health regulations.
Follow B.F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.
Complete all laundry procedures: sort, wash, dry, fold, iron, inspect, transport, and organize all hotel linens.
Operate, clean, and maintain laundry equipment.
Safely use chemicals to ensure sanitation standards are met.
Ensure cart, linen, rooms, work areas, and equipment are clean, stocked, and in working order.
Accountable for guest satisfaction as it pertains to housekeeping service at the property.
Assist and respond to requests in a positive and timely manner while providing the highest level of quality service to the guest.
Work as a team player in meeting guests and department needs, and actively contribute to the efforts of other departments as necessary.
Understand and follow Hampton Inn guest service recovery program.
Ensure a clean and safe work area in compliance with B.F. Saul Company Hospitality Group brand, local, state and federal regulations.
Inspect work area and equipment for maintenance needs and report any maintenance service issues.
Knowledgeable on safe use of chemicals utilized within the housekeeping department.
Follow all B.F. Saul Company Hospitality Group procedures for guest/team member’s incidents.
Knowledgeable of hotel emergency procedures.
Produce required volume of work by planning, organizing and prioritizing work duties.
Adhere to B.F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures.
Attend all required department and hotel meetings.
Responsible for proper use of all equipment and supplies.