Laundry and Uniform Attendant-Full Time - The Langham, Chicago

Langham Hotel•United States,

59d•$22 - $28•Onsite

About The Position

The Laundry and Uniform Attendant is responsible for distributing clean uniforms to colleagues, receiving soiled uniforms, and ensuring their proper cleaning. This role also involves coordinating the cleaning of guest and hotel management laundry/dry cleaning, assisting with uniform mending, operating small washing machines, and maintaining cleanliness in the laundry area workspace.

Requirements

Ability to do basic arithmetic.
Basic knowledge of sewing and tailoring repair work.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to exert physical effort in the movement of cleaned/soiled uniforms, guest laundry/dry cleaning and table linens.

Nice To Haves

Previous seamstress/tailor experience preferred.

Responsibilities

Collect used uniforms and issue clean uniforms to designated colleagues.
Legibly document information on uniform slips and distribute accurately.
Legibly document information on uniform cards for new colleagues; issue and make necessary alterations for new colleague uniforms.
Size, issue and properly document uniforms for all colleagues.
Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms to be picked up and cleaned by external service company.
Inspect condition, charges, and number of cleaned items received from service company; resolve any discrepancies.
Organize all cleaned laundry/dry cleaning and uniforms into designated order and racks.
Monitor and maintain the orderly and clean condition of the uniform room.
Remove substandard uniforms from circulation and assign replacements.
Monitor and maintain accurate records of all assigned and unassigned uniforms.
Distribute all paperwork to designated colleagues/departments.
Process guest requests for pressing and minor repairs of clothes as assigned.
Attend to all sewing requirements for the guests and offer consultations when necessary.
Work with little or no supervision.
Report all shortages, damages, maintenance requests, problems and linen/uniform availability to management.
Maintain close liaison with the laundry service company to ensure the service provided meets the hotel's standards.
Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
Monitor and maintain designated supply levels.
Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.
Promote positive relations with guests and employees.
Successfully complete the training/certification process.
Complete inventory of uniforms and hotel linens as assigned.
Complete special projects involving mending/sewing as assigned.
Sort and document dirty and clean hotel linens.

Benefits

Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources – company paid benefit for personal counseling