Laundry Attendant - Full Time

Sonesta Hotels • Burlington, MA

1d • $17 - $18

About The Position

The Laundry Attendant works with the Housekeeping Management Team in the commercial laundry facility, cleaning and storing linens in a timely and organized manner to meet the hotel’s laundry and linen needs. The position may also include cleaning guest rooms and public spaces according to brand standards for timing, products, and placement, with the goal of ensuring guest satisfaction.

Requirements

• Ability to frequently stand, bend, climb, kneel, and move about the facility.
• Ability to carry, lift, or pull items weighing up to 75 pounds.
• Ability and willingness to regularly use commercial cleaning chemicals.
• Availability to work mornings, evenings, weekends, and holidays.

Nice To Haves

• Some previous commercial laundry experience.
• Previous background in the extended stay industry.
• Fluent English speaking, reading, and writing ability; knowledge of other languages is beneficial.
• Basic reading, writing, and mathematical abilities.

Responsibilities

• Deliver Sonesta Service in interactions with guests and clients according to Sonesta G.U.E.S.T. standards.
• Receive soiled laundry and sort articles by kind, color, and degree of soil.
• Inspect laundry and linens and record damaged or stained items.
• Operate washers and dryers according to hotel standards and manufacturers’ guidelines.
• Monitor laundry supplies and equipment to ensure they are sufficient and in working order.
• Fold and store clean linens and report damaged items to a supervisor.
• Clean and service assigned rooms or areas according to established standards, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, and removing trash.
• Clean kitchen areas and items such as room refrigerators, microwaves, coffee makers, and dishware when applicable.
• Notify a supervisor when service is completed so rooms may be sold or occupied.
• Report rooms that cannot be serviced to a supervisor according to established procedures.
• Report needed repairs or unsafe conditions to a supervisor.
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve guest satisfaction.
• Minimize waste of supplies and amenities in laundry and housekeeping areas.
• Handle lost and found items according to established procedures.
• Assist regularly with deep-cleaning projects as needed.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state, and local laws regarding health and safety services.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) with company match.
• 401(k) retirement plan with company match.
• Paid vacation and sick time.
• Paid parental leave.
• Company-paid life insurance.
• Company-paid short-term and long-term disability.
• Hospital indemnity, critical illness, and accident insurance.
• Educational assistance.
• Sonesta hotel discounts.
• Additional perks and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed