Housekeeper/Laundry Attendant (Full Time)

Family House•Pittsburgh, PA

8d•$16 - $18•Onsite

About The Position

The Housekeeper/Laundry Attendant helps create a clean and safe environment for Family House guests and provides outstanding customer service. The role cleans and prepares guest rooms, bathrooms, and public areas according to established cleanliness standards. Laundry duties include washing, drying, folding, and delivering linens and towels, as well as maintaining laundry equipment and supplies. Staff may be assigned to either housekeeping or laundry duties at critical times and perform other duties as assigned. Family House provides affordable lodging and a home-like environment for patients and families traveling to Pittsburgh for medical care, helping reduce the emotional and financial stress associated with medical crises.

Requirements

High school diploma or GED required.
Basic knowledge of general cleaning principles, cleaning products, and standard cleaning equipment.
Friendly customer service attitude.
Ability to learn and follow written or verbal cleaning processes and procedures.
Ability to communicate verbally and in writing with staff, guests, and management.
Organizational skills to maintain carts, chemical rooms, linen rooms, and supply rooms.
Ability to report problems to leadership, receive direction, and follow through on resolutions.
Ability to understand and maintain housekeeping and laundry cleanliness standards and comprehend management directions, assignments, and corrections.
Good vision.
Ability to sit, stand, walk, bend, carry, kneel, stretch, and stoop for an entire 8-hour shift.
Finger, hand, and upper-body dexterity to push, pull, and move levers and equipment.
Ability to lift 25 pounds and push or pull up to 75 pounds.
Ability to report to Family House on time; transportation is not provided.
Availability to work evenings, weekends, and at least three or four holidays as needed; schedules may vary to accommodate business demands.

Nice To Haves

Previous housekeeping experience preferred.
Working knowledge and ability in housekeeping responsibilities, housekeeping equipment, linen removal, shampooing rugs, making beds, and Family House cleaning standards.

Responsibilities

Maintain awareness of Family House Guest Standards and apply them when appropriate.
Clean assigned guest rooms and bathrooms, including special cleaning assignments and linen removal.
Clean public areas, lounges, laundry areas, and hallways according to established standards; sweep, mop, empty trash, remove dirty linen bins, and check and clean lint traps.
Take precautions to protect guest property.
Secure and maintain custody of keys and supplies.
Keep housekeeping carts, chemical rooms, linen rooms, supply rooms, the laundry room, the Housekeeping office, and storage areas clean and organized.
Communicate progress and status of assigned work to the Housekeeping Manager; report safety hazards, theft, repair needs, and linen problems.
Respond to guest requests, issues, and problems to support customer satisfaction.
Maintain cleaning equipment, including cleaning and emptying filters, emptying dirty water, rinsing mops, and storing equipment properly at the end of the shift.
Wash, dry, fold, and deliver linens and towels; sort linen and pretreat stains with appropriate chemicals.
Use soaps, chemicals, and laundry equipment properly; clean laundry equipment, vent screens, drain traps, and lint filters.
Maintain and rotate clean linen and towel supplies, assist with monthly inventory, and maintain the linen discard log daily or weekly.
Expedite linen delivery when requested.
Apply Family House mission values in customer service.
Perform housekeeping duties when assigned to laundry work or laundry duties when assigned to housekeeping work, particularly at critical times.
Perform other duties as assigned.