Housekeeper/Laundry Attendant

Family House•Pittsburgh, PA

About The Position

The Housekeeper/Laundry Attendant helps create a clean and safe environment for Family House guests and supports guest satisfaction through customer service. The role cleans and prepares guest rooms, bathrooms, and public areas according to established cleanliness standards. Laundry duties include washing, drying, folding, and delivering linens and towels. Team members may be assigned to housekeeping or laundry duties as needed, including during critical periods. Family House provides affordable accommodations and a home-away-from-home for patients and their families traveling to Pittsburgh for medical care. The organization aims to reduce the emotional and financial stress associated with medical crises.

Requirements

High school diploma or GED.
Basic knowledge of general cleaning principles, cleaning products, and standard cleaning equipment.
Friendly customer-service attitude.
Ability to learn and follow written or verbal cleaning processes and procedures.
Ability to communicate verbally and in writing with staff, guests, and management.
Organizational skills to maintain housekeeping and laundry work areas and supplies.
Ability to communicate problems to leadership, receive direction, and follow through on instructions.
Ability to understand and maintain housekeeping and laundry cleanliness standards and comprehend management directions, assignments, and corrections.
Must be available to work evenings, weekends, and at least three or four holidays as needed.
Must report to Family House on time; transportation is not provided.
Good vision and ability to sit, stand, walk, bend, carry, kneel, stretch, and stoop for an entire eight-hour shift.
Finger, hand, and upper-body dexterity to push, pull, and move levers and equipment.
Ability to lift 25 pounds and push or pull up to 75 pounds.
Ability to work with regular exposure to a variety of chemicals and cleaning agents.

Nice To Haves

Previous housekeeping experience.
Working knowledge and ability in housekeeping responsibilities, housekeeping equipment, linen removal, rug shampooing, making beds, and Family House cleaning standards.

Responsibilities

Apply Family House guest standards and provide customer service aligned with the organization’s mission and values.
Clean assigned guest rooms and bathrooms, including special cleaning assignments and changing linens.
Clean public areas, lounges, laundry areas, and hallways, including sweeping, mopping, and removing trash and dirty linens.
Observe precautions to protect guest property and maintain custody of keys and supplies.
Keep housekeeping carts, chemical rooms, linen rooms, supply rooms, laundry areas, the housekeeping office, and storage areas clean and organized.
Communicate the status and progress of assigned work to the Housekeeping Manager and report hazards, theft, repairs, linen problems, and other concerns.
Respond to guest requests, issues, and problems to support guest satisfaction.
Maintain cleaning equipment, including cleaning it, emptying filters and dirty water, rinsing mops, and returning it to the housekeeping area at the end of the shift.
Wash, dry, fold, and deliver linens and towels; sort linen and pre-treat stains with appropriate chemicals.
Clean laundry equipment, vent screens, drain traps, and lint filters.
Maintain and rotate clean linen and towel supplies; assist with monthly inventory and maintain the linen discard log.
Expedite linen delivery when requested.
Perform other duties as assigned and undertake housekeeping or laundry duties as operational needs require.