Group Sales Manager-Full Time - The Langham, Chicago

Langham Hospitality Group • United States,

13d • $68,000 - $85,000 • Onsite

About The Position

The Group Sales Manager is primarily responsible for generating rooms and banquet revenue for the hotel within designated market(s) by meeting goals set by the Director of Group Sales/Director of Sales and Marketing. This role involves a balance of reactive and proactive group sales activities, focusing on a designated territory and developing identified geographic/vertical markets for groups of 16+ rooms per night. New business development is a critical aspect of this position.

Requirements

• Minimum of two to four years of Catering or Group Sales experience, ideally in a luxury hotel.
• Ability to perform job function with minimal supervision even under pressure.
• Ability to ensure security and confidentiality of guests and hotel data.
• Ability to enforce hotel's quality procedures, etc.
• Ability to work independently without direct supervision or as a cohesive team.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Ability to input and access information into computer.
• Ability to remain calm and courteous with demanding/difficult situations.
• Ability to do basic arithmetic.

Nice To Haves

• Strong knowledge of the wedding market.
• Previous guest relations training.

Responsibilities

• Meet group sales booking goals to achieve budget and crossover.
• Strong contract negotiation skills and understanding contract terminology.
• Proactive sales approach, assertive and fast-paced, driven to succeed.
• Develop and execute new account/business solicitation plan, while continuing to cultivate and grow existing accounts.
• Conduct elevated site inspections to close business.
• Anticipate and respond to all customer needs within a timely manner and acknowledge all customers.
• Handle account details so all pertinent aspects of solicitation and closing are complete and documented.
• Entertain clients in outlets as necessary.
• Handle inquiry calls according to departmental procedure according to LHG shop call requirements.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
• Maintain high level of knowledge in reference to The Langham brand and philosophy.
• Maintain high level of knowledge of the competition's product.
• Contact customers in-house to promote goodwill and foster additional business, repeat bookings, or referrals to other Langham properties.
• Attend departmental and hotel meetings as required.
• Process paperwork to clients, other departments, etc., within a timely manner.
• Present proposals to achieve maximum profit while satisfying client needs.
• Follow up on assigned sales leads in a timely manner.
• Plan and prepare appointments for sales trips and follow up in a timely manner.
• Build and maintain positive relations with Langham Hospitality Group Global Sales team members.
• Actively participate in the Langham Pipeline lead referral program.
• Present a professional and confident appearance.
• Understanding/Knowledge of computers/Amadeus/Delphi program/Word/Excel/SEP/Ideas.
• Upon employment, all associates are required to fully comply with Langham Hotel rules and regulations for the safe and effective operation of the hotel’s facilities.

Benefits

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level