Laundromat Attendant

WashSmart•Chicago, IL

11d•Onsite

About The Position

WashSmart Laundry is seeking a Customer Service Representative to maintain a clean, safe, and friendly store while providing customer service. The listed location is 4030 S. Western Ave., Chicago, IL, and the schedule is 3rd shift, 11 PM to 7 AM. Team members assist customers with laundry services and store purchases, maintain store cleanliness and safety, document equipment and building issues, and follow company policies and procedures.

Requirements

High school diploma or GED.
Cash handling experience.
Ability to communicate effectively with customers and work in a team-oriented environment.
Ability to multitask and build strong customer relationships quickly.
Basic computer skills.
Ability to work a flexible schedule, including nights and weekends.
Ability to stand for long periods, use manual dexterity, bend, and lift up to 50 pounds.

Nice To Haves

Knowledge of commercial laundry products and payment systems.
Spanish bilingual skills.
Payment system experience.

Responsibilities

Assist customers with payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders.
Address customer questions and concerns, escalating them to the Assistant Store Manager or Store Manager as needed.
Maintain a safe environment inside and outside the store by following security procedures and prioritizing employee and customer safety.
Keep the store clean inside and outside, follow cleaning routines, and document their completion.
Document building and equipment maintenance issues and escalate or document unsafe situations for the manager on duty.
Maintain the visual presentation of retail products, understand and explain products to customers, and process sales accurately.
Help customers select appropriate equipment for clothing and complete wash/dry/fold orders carefully; maintain accurate logs.
Address wash/dry/fold customer concerns promptly and inform the manager on duty immediately of claims.
Follow all company policies and procedures.
Perform other duties as assigned.