Laser Field Service Technician

Innovative Machinery Group • Windsor, CO

10d

About The Position

The Laser Field Service Technician repairs and maintains TSUGAMI laser machine tool equipment, controls, and related components purchased by customers. Working independently, the technician supports high-quality service and customer satisfaction. Duties include building and installing laser machine systems, traveling to customer sites to install and service equipment, performing preventative maintenance, troubleshooting electrical and mechanical components, documenting service work, and providing customer maintenance training. The role also requires maintaining technical knowledge of company and vendor product lines, coordinating customer issue resolution, and building relationships with suppliers, vendors, and customers.

Requirements

• High school diploma or GED from a technical school.
• At least one year of relevant technical experience, including one to three years of experience working with CNC controls.
• Ability to read and interpret electrical and mechanical drawings, schematics, and technical documentation.
• Working knowledge of electrical, pneumatic, and hydraulic systems.
• Ability to use precision measuring instruments, electrical meters, oscilloscopes, and other diagnostic equipment.
• Strong mechanical and electrical troubleshooting, problem-solving, and diagnostic skills, with attention to detail.
• Ability to work independently, assess technical issues, and make sound decisions in a customer-facing environment.
• Strong verbal and written communication skills, including explaining technical issues, documenting service activities, and training customers.
• Strong customer service skills and ability to manage expectations, follow through on commitments, and build effective relationships.
• Ability to manage competing priorities, adapt to changing schedules, and work effectively in a fast-paced environment.
• Commitment to safety, professionalism, and the values of Morris Group, Inc.
• Ability to travel up to 100% of the workweek to customer sites, including overnight travel, and travel domestically throughout the United States; occasional travel to Canada, Mexico, or Japan may be required.
• Valid driver's license and reliable transportation when a company vehicle is not provided.
• Ability to work unscheduled overtime as business needs require.
• Ability to access all areas of premises, concentrate while prioritizing multiple tasks, and sit for prolonged periods.
• Ability to bend, twist, stoop, reach, and lift moderate-to-heavy materials up to 50 pounds with assistance from equipment or other employees.
• Ability to frequently use hands and arms; required vision includes close, distance, and peripheral vision, depth perception, and adjusting focus.
• For designated safety-sensitive positions, ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods; work in tight spaces or awkward positions; perform precise work requiring hand-eye coordination and fine motor skills; and work in industrial environments while wearing required PPE.

Nice To Haves

• Associate degree in a related field.
• Experience with cutting or welding laser systems.
• Experience with precision rotating machinery, spindles, and precision bearings.

Responsibilities

• Build and install laser machine systems according to build instructions, wiring diagrams, and direction from laser product managers.
• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Perform preventative maintenance on Tsugami machines and laser systems.
• Identify opportunities to improve equipment performance and promote preventative maintenance.
• Detect and resolve issues with electrical and mechanical components.
• Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Communicate machine issues and installation or repair status to customers, and complete and submit service and installation reports.
• Deliver customer commitments as planned to support customer satisfaction.
• Develop and maintain relationships with suppliers and vendors.
• Take ownership of customer problems and coordinate with appropriate departments to resolve them.
• Follow company policies, procedures, and business ethics codes, and communicate and implement them within the team.
• Participate in meetings, seminars, and training to stay informed about developments in the field.
• Maintain in-depth technical knowledge of company product lines and stay current on vendor products and new technology.
• Conduct machine maintenance training as part of after-sales technical support.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Comprehensive health benefits, including a zero-premium medical plan offering, vision, dental, and company-paid life insurance.
• Paid time off, starting with 23 paid days off in the first year.
• 10 company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED