Large Loss Property Field Claims Adjuster (Oregon)

American Family Insurance•Tigard, OR

1d•$88,000 - $145,000•Onsite

About The Position

This lead-level role investigates and maintains highly complex property claims, determining liability, securing information, reviewing coverage, arranging appraisals, and settling claims. The adjuster performs all areas of claim adjustment with a high degree of competency and independence, handling complex homeowner property field claims while located in Oregon. The position is primarily field-based and involves direct customer interaction; occasional travel to an office may be required for team meetings, training, and culture events. A fleet vehicle is provided. The position reports to a Large Loss Senior Manager. The role handles first- and third-party claims under multiple policy types and endorsements, investigates the origin and cause of high-exposure claims, evaluates damage, negotiates settlements, responds to customer inquiries, and applies policy and contract terms to assigned losses. The adjuster makes independent decisions while recognizing when assistance is needed, communicates claim status and process information to involved parties, and serves as a mentor and subject matter expert for less experienced adjusters. Travel is up to 50%, with catastrophe travel up to 75% as applicable. Compensation is listed as $88,000–$145,000, with relocation support for eligible candidates.

Requirements

Demonstrated ability to handle first- and third-party, multi-line claims across the company's operating territories.
Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated ability to handle complex claims efficiently and effectively.
Extensive knowledge of policy and endorsement coverages.
Successfully applied knowledge of each phase of the claim-handling process.
Advanced Xactimate experience.
At least 5 years of experience handling field property personal lines claims.
Valid driver's license and an acceptable driving record.
Obtain state-specific property casualty claims licensing as required.
Must be located in Oregon.

Nice To Haves

Experience handling claims over $50,000 is preferred.

Responsibilities

Investigate the origin and cause of high-exposure claims by contacting insureds, claimants, agents, attorneys, contractors, experts, special investigation units, other adjusters, public personnel, and other appropriate parties.
Check for prior claims and recognize environmental exposures.
Participate in High Damage Reviews to address coverage issues and exposure, and handle claims on a good-faith basis.
Handle first- and third-party claims under multiple policy types and numerous endorsements.
Conduct on-site inspections when needed, evaluate damages, and negotiate claims with insureds, claimants, attorneys, and public adjusters.
Respond to customer inquiries, make appropriate decisions, and close files as needed.
Interpret policies, leases, by-laws, declarations, articles, and contract coverages and apply them to parties involved in assigned losses; interpret claim history coverages.
Make independent decisions and recognize when assistance is needed.
Proactively provide claim-process and status information to parties, answer questions, or redirect inquiries to other areas.
Mentor less experienced adjusters and serve as a subject matter expert.
Complete other assignments, job duties, or projects based on skills, achievements, or experience.
Travel up to 50%, including catastrophe travel up to 75% as applicable.