Large Fleet Workout Analyst

Teleperformance • Toronto, ON

2d • Hybrid

About The Position

Teleperformance is a global digital business services company and a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, we have developed an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. We encourage and trust your decision-making skills, offer a progressive work environment where skills are rewarded with growth opportunities, believe in results, value all ideas, and ensure everyone is included and wins. About the Job: Manage assigned list of past due accounts from first day delinquency to final resolution. Work to establish an outcome that will cure delinquency by collecting past due amounts in a professional and courteous manner with specific emphasis of fulfilling the company value of maintaining and building Customer Focus. Analyze payment relief requests by completing workout write up in designated credit system (eCP). This includes detailed financial analysis of Balance Sheet, Income Statements and Cash Flow statement and projections provided by customers. Responsible for negotiating, arranging payment plans, and skip tracing to minimize the organization's losses. Special attention must be applied to high-risk accounts that represent significant exposure to the company. Provide assistance as needed to customers in the form of either an extension or restructure. Ensure compliance with all applicable regulations including both the local and global Credit Rules.

Requirements

• 3+ years of experience in Customer Service and Collections
• Strong communication and interpersonal skills whether in a leadership or group member role
• Solid problem-solving and decision-making skills
• Strong Financial Statement Analysis skill
• Commercial funding experience
• Credit Adjudication experience

Nice To Haves

• Bachelor's degree in Business Administration, Finance, economics or Equivalent work experience in the finance industry
• French language speaking/writing is an asset

Responsibilities

• Delivering results in line with the company's targets & objectives.
• Effectively work assigned queue of accounts.
• Make outbound calls and ensure timely collections of payments and/or establish payment plans as needed to support customer situations until final resolution.
• Complete extension or restructure requests and provide recommendations to Collections Team including analysis of the associated risk and benefits.
• Responsible for exception processing, liaise with trustees, attorneys, repossession agents and skip agencies or other approved vendors to maximize recovery opportunities.
• Ensure high risk and complex accounts are monitored and escalated when needed.
• Gather facts and information and analyze to ensure we are providing appropriate solutions or taking the next best action on an account.
• Monitor existing portfolio of suppliers; seek opportunities to expand and contract vendor engagements while focusing on efficiency and effectiveness; establish governance for ongoing vendor relationship management.
• Build mutual accountability to create partnerships with vendors, actively developing and monitoring contracts & SLA negotiated, with the Procurement team.
• Identify, quantify, report and manage all risks associated with outsourcing opportunities, process optimization and/or operational efficiencies; champion support for opportunities with management.
• Provide support to team members in the collections department and communicate/work with other departments to resolve matters.
• Support extension and vendor approvals for the collections team based on established LOAs.
• Support continuous process improvements for the collections team with a focus on validating and maintaining up-to-date procedures in Compass.
• Work closely with other departmental subject matter experts to share best practices, train staff and improve overall department knowledge of collections.
• Support projects and special assignments as a subject matter expert.
• Ensure compliance with both local and global credit rules and any other applicable regulations.
• Special Assets Committee presentations and Risk review reports.

Benefits

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 9 weeks of training and nesting which consists of 3 weeks of classroom training, 2 weeks of applied learning, 4 weeks of ticketing (nesting), and 2 weeks of annual leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits
• Employee Family Assistance Programs
• Rewards & Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree