Lane Manager

Chevy Chase Acura•Bethesda, MD

7h•Onsite

About The Position

Chevy Chase Acura is hiring a Lane Manager to serve as second-in-command of its service department. The Lane Manager runs day-to-day operations across the service lane and shop, dispatches repair work, and leads technicians and service advisors. The role reports to the Service Director and runs the department when the Director is away. The manager is responsible for ensuring customers receive fair estimates, clear inspection reports, and repairs completed right the first time. The position includes closing the department on assigned nights and working five days a week, including rotating Saturdays and some closing shifts.

Requirements

At least 3 years of experience in a dealership service department as a dispatcher, advisor, technician, or foreman.
At least 1 year of experience leading a team.
Strong mechanical knowledge and the respect of a shop.
Valid driver’s license and an acceptable driving record.

Nice To Haves

Acura or Honda experience preferred.
Dealertrack and Xtime experience are a plus.

Responsibilities

Run the service department day to day, covering the service lane and shop alongside the Service Director.
Dispatch every repair order and keep the shop loaded and on schedule.
Lead, coach, and schedule technicians, and keep their Acura training current.
Lead service advisors on estimates, promise times, and customer concerns.
Oversee inspection quality, warranty paperwork, and department standards.
Close the department on assigned nights.
Run the department when the Service Director is away.