Automotive Quick Lane Manager

Elite Recruiting Services•Rio Rancho, NM

9h•Onsite

About The Position

Chalmers Ford in Rio Rancho, New Mexico, is hiring an experienced, results-driven Automotive Quick Lane Manager to oversee daily operations in its high-volume Quick Lane service department. The manager leads approximately 15 technicians and 3 service advisors, coordinating workflow, scheduling, productivity, quality workmanship, customer communication, and department performance. The role focuses on developing employees, driving service sales and profitability, maintaining operational efficiency, and delivering an excellent customer experience. The manager oversees routine maintenance and light repairs, supports service advisors with customer questions and recommendations, monitors department metrics and repair orders, coordinates with other dealership departments, and maintains dealership, manufacturer, and safety standards. The position is full-time, in person, and follows a Monday-through-Saturday schedule with one weekday off. Quick Lane operating hours are 7:00 AM to midnight, and the manager must be flexible for varying shifts and occasional evening coverage as needed.

Requirements

Previous automotive dealership service management or leadership experience.
Strong understanding of automotive maintenance, light repairs, and service department operations.
Experience leading technicians, service advisors, or other automotive service personnel.
Ability to manage a large team while maintaining productivity, quality, and accountability.
Strong understanding of service sales, maintenance recommendations, and upselling.
Excellent communication, leadership, and problem-solving skills.
Ability to monitor department performance and work toward sales and productivity goals.
Strong organizational skills and ability to manage multiple priorities.
Customer-focused mindset and commitment to service excellence.
Availability to work Monday through Saturday, with one weekday off.
Flexibility to work occasional evening shifts based on operational needs.
Valid driver's license and acceptable driving record.

Nice To Haves

Experience in Ford Quick Lane or another dealership quick service operation.
Experience in express service or high-volume maintenance departments.
Experience as an Automotive Service Manager or Assistant Service Manager.
Experience managing multiple service advisors and a large technician team.
Experience with technician productivity, labor sales, and service department profitability.
Experience with dealership service metrics, repair order management, and workflow optimization.
Experience with customer retention and service advisor coaching.

Responsibilities

Manage daily operations of the Quick Lane service department.
Lead, coach, and motivate approximately 15 technicians and 3 service advisors.
Coordinate technician assignments, service workflow, scheduling, and shop productivity.
Monitor repair orders, turnaround times, efficiency, and overall department performance.
Set expectations for performance, accountability, and customer service.
Support employee training, development, and continuous improvement.
Maintain a clean, organized, and safe shop environment.
Drive service revenue through maintenance recommendations and additional repair opportunities.
Coach service advisors on presenting recommended services and communicating value to customers.
Identify opportunities to improve hours per repair order, labor sales, and service performance.
Monitor sales results, technician productivity, and department performance metrics.
Promote customer retention through quality work, professional service, and consistent follow-up.
Work with dealership leadership to achieve sales and profitability goals.
Oversee routine maintenance and light repairs, including oil changes, tires, brakes, alignments, batteries, and fluid services.
Ensure technicians identify and communicate additional maintenance and repair needs.
Maintain quality control and ensure work meets dealership standards and manufacturer recommendations.
Monitor parts and supply availability and coordinate with the parts department to minimize delays.
Ensure technicians follow established procedures and workplace safety requirements.
Address workflow issues and help resolve technical or operational challenges.
Ensure customers receive timely updates and clear explanations of recommended services.
Support service advisors with customer concerns, repair recommendations, and service-related questions.
Resolve customer complaints professionally and efficiently.
Maintain high standards for customer satisfaction, service quality, and communication.
Build a team culture focused on trust, transparency, and long-term customer relationships.
Monitor repair orders, service estimates, labor sales, and department reporting.
Review performance metrics and identify opportunities to improve efficiency and profitability.
Coordinate with parts, sales, and other dealership departments as needed.
Maintain compliance with dealership policies, manufacturer procedures, and applicable safety standards.
Assist with staffing, scheduling, employee development, and operational planning.