AUTOMOTIVE QUICK LANE MANAGER

Elite Recruiting Services•Rio Rancho, NM

1d•Onsite

About The Position

Chalmers Ford in Rio Rancho, New Mexico, is seeking an experienced, motivated, and results-driven Automotive Quick Lane Manager to oversee daily operations in our fast-paced Quick Lane service department. This is an opportunity for an automotive service professional who knows how to lead a team, manage workflow, develop employees, deliver an exceptional customer experience, and drive service department performance. You'll oversee a team of approximately 15 technicians and 3 service advisors, ensuring efficient operations, quality workmanship, strong customer communication, and consistent service sales results. We're looking for a hands-on leader who understands the importance of productivity, technician efficiency, customer retention, and identifying opportunities to recommend additional maintenance and repair services. If you have dealership service management experience and thrive in a high-volume, fast-paced environment, we want to hear from you.

Requirements

Previous automotive dealership service management or leadership experience
Strong understanding of automotive maintenance, light repairs, and service department operations
Experience leading technicians, service advisors, or other automotive service personnel
Ability to manage a large team while maintaining productivity, quality, and accountability
Strong understanding of service sales, maintenance recommendations, and upselling
Excellent communication, leadership, and problem-solving skills
Ability to monitor department performance and work toward sales and productivity goals
Strong organizational skills and the ability to manage multiple priorities
Customer-focused mindset with a commitment to service excellence
Ability to work a Monday–Saturday schedule with one weekday off
Flexibility to work occasional evening shifts based on operational needs
Valid driver's license and acceptable driving record

Nice To Haves

Ford Quick Lane or another dealership quick service operation
Express service or high-volume maintenance departments
Automotive Service Manager or Assistant Service Manager positions
Managing multiple service advisors and a large technician team
Technician productivity, labor sales, and service department profitability
Dealership service metrics, repair order management, and workflow optimization
Customer retention and service advisor coaching

Responsibilities

Manage the daily operations of the Quick Lane service department
Lead, coach, and motivate approximately 15 technicians and 3 service advisors
Coordinate technician assignments, service workflow, scheduling, and shop productivity
Monitor repair orders, turnaround times, efficiency, and overall department performance
Ensure vehicles are serviced efficiently while maintaining high standards of workmanship
Establish clear expectations for team performance, accountability, and customer service
Support employee training, development, and continuous improvement
Maintain a clean, organized, and safe shop environment
Drive service department revenue through maintenance recommendations and additional repair opportunities
Coach service advisors on presenting recommended services and communicating value to customers
Identify opportunities to improve hours per repair order, labor sales, and overall service performance
Monitor sales results, technician productivity, and key department performance metrics
Promote customer retention through professional service, quality work, and consistent follow-up
Work with dealership leadership to achieve department sales and profitability goals
Oversee routine maintenance and light repair services, including oil changes, tires, brakes, alignments, batteries, and fluid services
Ensure technicians properly identify and communicate additional maintenance and repair needs
Maintain quality control and ensure services are completed according to dealership standards and manufacturer recommendations
Monitor parts and supply availability and coordinate with the parts department to minimize delays
Ensure technicians follow established procedures and workplace safety requirements
Address workflow issues and help resolve technical or operational challenges
Ensure customers receive timely updates and clear explanations of recommended services
Support service advisors with customer concerns, repair recommendations, and service-related questions
Help resolve customer complaints professionally and efficiently
Maintain high standards for customer satisfaction, service quality, and communication
Build a team culture focused on trust, transparency, and long-term customer relationships
Monitor repair orders, service estimates, labor sales, and department reporting
Review performance metrics and identify opportunities to improve efficiency and profitability
Coordinate with parts, sales, and other dealership departments as needed
Maintain compliance with dealership policies, manufacturer procedures, and applicable safety standards
Assist with staffing, scheduling, employee development, and operational planning