Automotive Lane Manager
Sheehy Nissan of Glen Burnie•Glen Burnie, MD
•$50,000 - $200,000•Onsite
About The Position
Sheehy Auto Stores is seeking a Service Lane Manager to join their team. This role requires a natural knack for pleasing people, making customers feel welcome and confident that their needs are met. The ideal candidate will be an expert in customer service, comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians.
Requirements
- Previous experience as a Service Advisor is required
- Reynolds & Reynolds or similar DMS proficiency required
- Must have strong customer communication skills both in-person and on the phone
- Strong organizational skills
- Must be able to manage in a fast-paced work environment with limited supervision
- Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
- Authorized to work in the USA
- Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
- Must have a valid driver's license
Responsibilities
- Manage/assist other service advisors in meeting customer's needs
- Greet service department customers promptly and courteously
- Listen to each customer and articulate repair needs to techs
- Present recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adhere to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of the progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and associated costs to customers
- Handle minor customer concerns and complaints
- Keep the Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores by dealership standards
Benefits
- Health, Vision, and Dental Insurance
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) and profit sharing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
