Automotive Lane Manager

Sheehy Nissan of Glen Burnie • Glen Burnie, MD

8h

About The Position

Sheehy Auto Stores is seeking a Service Lane Manager to join its team. The role focuses on delivering strong customer service in the dealership service department, including welcoming customers, scheduling appointments, and serving as a liaison between customers and service technicians. The manager also assists other service advisors and helps ensure customers are informed and satisfied throughout the repair process.

Requirements

• Previous experience as a Service Advisor is required.
• Proficiency with Reynolds & Reynolds or a similar DMS is required.
• Strong customer communication skills, both in person and by phone.
• Strong organizational skills.
• Ability to manage in a fast-paced work environment with limited supervision.
• Comply with federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information, as well as customers’ vehicles and property.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Valid driver’s license.

Responsibilities

• Manage and assist other service advisors in meeting customers’ needs.
• Greet service department customers promptly and courteously.
• Listen to customers and communicate repair needs to technicians.
• Present recommended and additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policies for customer vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid maternity and paternity leave after one year of employment
• Paid training
• Career advancement
• 401(k)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed