Landside Attendant I

Norfolk Airport Authority•Norfolk, VA

1d•$43,256 - $60,952

About The Position

The Landside Attendant I provides customer service to airport patrons and monitors parking facilities and curbsides for issues, reporting findings to the Shift Supervisor or other appropriate personnel. The role supports parking operations across surface lots, garages, arrivals and departures curbsides, and ground transportation areas. It also performs assigned tasks in the Landside Operations Center and helps ensure safe, efficient, accurate, and courteous service throughout airport landside operations. This is a full-time position with a 40-hour work week and rotating days off. The listed schedules are an evening shift from 2:00 PM to 10:30 PM, with a 30-minute lunch and two 15-minute breaks, and a night shift from 10:05 PM to 6:05 AM, with two 15-minute breaks. Employees may also be required to fill in on all shifts as needed. The salary range is $20.7961–$29.3039 per hour ($43,255.9087–$60,952.1122 annually). The stated starting rate is $20.7961 per hour ($43,255.9087 annually), with placement depending on qualifications and experience. The position requires at least three years of direct customer service experience, a high school diploma or equivalent, a valid driver’s license, and meeting the Authority’s driving-record requirements. Airport experience is preferred. Employees must be able to obtain and maintain eligibility for a SIDA badge when required by assigned duties and successfully complete a criminal background check and other pre-employment requirements. The work is performed outdoors in all weather conditions and involves extensive walking, standing or sitting, interacting with vehicle traffic and airport equipment, and operating parking, communications, and vehicle-related equipment.

Requirements

High school graduate or equivalent.
At least three years of direct customer service experience.
Valid driver’s license and compliance with NAA driving-record requirements.
Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge when required by assigned duties and responsibilities.
Ability to successfully complete a criminal background check and other pre-employment requirements.
Ability to communicate effectively with patrons, maintain a positive attitude, and provide outstanding assistance.
Ability to perform basic arithmetic, including making change.
Ability to read and comprehend simple instructions, correspondence, and memos, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to follow detailed standard written or oral instructions, use common sense to address problems, and work well under pressure.
Knowledge of correct procedures in landside operations.
Ability to clock in and out on time regularly.
Meet the stated driver standards: be at least 21 years old, have been licensed for at least three years, hold the license type required for vehicles operated, and have an active, unsuspended license meeting the listed driving-record criteria.

Nice To Haves

Experience working in an airport environment.

Responsibilities

Provide excellent customer service and assist patrons promptly and courteously.
Monitor, staff, and regularly patrol assigned parking facilities, including surface lots and garages, and curbsides, including departures, arrivals, and ground transportation areas; report issues to the Shift Supervisor or other appropriate personnel.
Provide accurate information about parking rates and availability, ground transportation operations, airport information, and directions through multiple communication channels.
Help patrons locate their vehicles.
Assist patrons with ground transportation needs and options.
Assist patrons who require a jump start.
Complete the nightly license plate inventory accurately and on time.
Perform space counts as directed, in a timely and efficient manner.
Perform curbside tasks, including staffing the taxi stand and ensuring ground transportation operations run efficiently.
Ensure curbside vehicles are not left unattended and stop only while actively loading or unloading.
Perform assigned tasks in the Landside Operations Center, including assisting patrons through intercoms, by telephone, and in the lanes.
Process parking transactions in assigned exit facilities accurately, promptly, and in accordance with Authority and departmental policies and procedures.
Maintain accurate records of revenue collected and handle cash responsibly.
Follow Authority and departmental policies, procedures, and guidelines.
Keep workspaces, parking facilities, curbsides, booths, and departmental vehicles clean and organized.
Perform other duties as assigned and directed.