Landside Attendant I

Norfolk Airport Authority•Norfolk, VA

1d•Onsite

About The Position

The Landside Attendant I provides customer service to airport patrons and monitors parking facilities and curbsides for potential issues. The position includes patrolling airport surface lots, garages, and curbside areas; reporting findings to the Shift Supervisor or appropriate personnel; answering questions about parking, ground transportation, airport services, and directions; and assisting patrons with vehicle location and jump-start needs. The attendant performs parking and curbside operations, including license plate inventories, parking-space counts, taxi-stand staffing, monitoring vehicle activity, and assisting patrons through intercoms, telephone, and parking lanes. The role also processes parking transactions, records and handles revenue, and keeps work areas, facilities, curbsides, booths, and departmental vehicles clean and organized. Employees follow Authority and departmental policies and perform other assigned duties. This is a full-time position with a 40-hour work week and rotating days off. The listed schedules are an evening shift from 2:00 p.m. to 10:30 p.m. or a night shift from 10:05 p.m. to 6:05 a.m.; employees may be required to fill in on all shifts as needed. The role requires daily outdoor work in all weather conditions and awareness of vehicle traffic, gate arms, and other equipment.

Requirements

High school graduate or equivalent.
At least three years of direct customer service experience.
Valid driver's license and compliance with NAA driving record requirements.
Drivers must be at least 21 years old, have been licensed for at least three years, hold the license type required for vehicles operated, and have an active, unsuspended license.
Ability to obtain and maintain eligibility for a Security Identification Display Area (SIDA) badge if required by assigned duties.
Ability to successfully complete a criminal background check and other pre-employment requirements.
Effective communication skills and the ability to maintain a positive attitude while assisting patrons.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals, and to make change.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to communicate effectively one-on-one and in small-group situations with customers, clients, supervisors, and coworkers.
Ability to use common sense to follow detailed but standard written or oral instructions, deal with problems, and work well under pressure.
Knowledge of correct procedures in landside operations, or ability to learn them within a short period.
Ability to clock in and out on time regularly.
Ability to perform duties involving extensive walking, prolonged standing or sitting, stretching, reaching, bending, stooping, stepping into and out of booths, and walking on uneven surfaces and ramps.
Ability to use handheld devices for inventory and vehicle searches, drive vehicles with automatic transmissions and electric vehicles, and operate a portable vehicle jump starter.
Ability to work outdoors daily in all weather conditions and remain alert to vehicle traffic, gate arms, and other equipment.

Nice To Haves

Experience working in an airport environment.

Responsibilities

Provide prompt, courteous, and exceptional customer service to airport patrons.
Monitor, staff, and regularly patrol assigned parking facilities, including surface lots and garages, and curbside areas, including departures, arrivals, and ground transportation operations.
Report issues to the Shift Supervisor or other appropriate personnel.
Provide accurate information about parking rates and availability, ground transportation operations, airport information, and directions through multiple communication channels.
Assist patrons in locating vehicles and with ground transportation needs and options.
Assist patrons who need a vehicle jump-start.
Complete nightly license plate inventories accurately and on time.
Perform parking-space counts as directed.
Perform curbside tasks, including staffing the taxi stand and ensuring ground transportation operations run efficiently.
Ensure curbside vehicles are not left unattended and stop only while actively loading or unloading.
Perform assigned Landside Operations Center tasks, including assisting patrons through intercoms, telephone, and parking lanes.
Process parking transactions at assigned exit facilities accurately, promptly, and in accordance with Authority and departmental policies and procedures.
Maintain accurate records of revenue collected and handle cash responsibly.
Follow Authority and departmental policies, procedures, and guidelines.
Keep workspaces, parking facilities, curbsides, booths, and departmental vehicles clean and organized.
Perform other duties as assigned and directed.