Landlord Liaison - Housing Team Lead

Catholic Charities Of Broome County•Binghamton, NY

8d•$75,000 - $75,000

About The Position

The Landlord Liaison serves as a key part of system-wide engagement with landlords and property managers to secure rental units for households exiting homelessness through the City of Binghamton’s Open Doors, Safe Spaces program. The role works directly with landlords and property managers to identify suitable rental units, explain available subsidy programs, and negotiate unit commitments in support of rehousing efforts. The Landlord Liaison also collaborates with industry partners, including apartment associations, public housing authorities, and real estate associations, and works with the Encampment Response Project Manager to maintain an inventory of available and upcoming units that meet participant needs and program requirements. The position requires a high school diploma and at least three years of related experience in a housing-related field, such as real estate, affordable housing, sales and marketing, or property management. A bachelor’s degree is preferred. The role requires Microsoft Office proficiency, effective written and oral communication, the ability to operate a vehicle legally in New York State, and the physical ability to climb stairs, bend, stoop, sit, stand, reach, and lift items weighing up to 40 pounds. The position reports to the Division Director.

Requirements

High school diploma required.
At least 3 years of related experience in a housing-related field, such as real estate, affordable housing, sales and marketing, or property management.
Proficiency in Microsoft Office Suite.
Clear and effective written and oral communication skills.
Ability to climb stairs, bend, stoop, sit, stand, reach, and lift items weighing 40 pounds.
Ability to operate a vehicle legally in New York State.
Sales and marketing capability, including articulating the value of mutually beneficial unit acquisition deals and engaging and closing real estate deals with varied stakeholders.
Clear, persuasive oral communication; attentive listening; clarification-seeking; responsive answers; and accurate representation of the program without over- or under-committing.
Sound and ethical judgment, including explaining decision-making and involving appropriate people as needed.
Dependability, including responsiveness to project management, responsibility for independent deliverables, timely completion of tasks, and honoring commitments.
Professional written communication, editing for spelling and grammar, and ability to review and interpret written correspondence, including lease agreements.

Nice To Haves

Bachelor’s degree.

Responsibilities

Identify viable properties, property managers, and property owners for engagement.
Discuss Open Doors, Safe Spaces rehousing assistance and unit requirements with landlords and property managers.
Secure lease commitments for immediately and soon-to-be available units to support rehousing efforts.
Negotiate reduced screening criteria and/or documentation requirements with landlords and property managers when possible.
Provide leadership with feedback about resources needed to achieve team objectives.
Build meaningful relationships with participating landlords and property managers by attending community and industry meetings and offering educational opportunities.
Develop or identify an inventory management system and ensure unit data is entered accurately and updated as needed.
Facilitate Housing Team meetings and/or presentations to inform project management, leadership, and key stakeholders about engagement and inventory progress.
Evaluate landlord engagement outcomes routinely and take appropriate action to support quality or process improvement.
Perform other duties as assigned.