Lead Housing Navigator

CITY CARE INC • Tulsa, OK

7d

About The Position

City Care is seeking an organized, task-oriented Advocate who recognizes potential in others and works collaboratively to help them pursue a brighter future. The Housing Navigator assists single adults in the homelessness response system with transitioning into safe, affordable housing by helping them meet self-directed goals within a psychosocial rehabilitation framework. The role combines individual case management with leadership, consultation, and oversight for the Housing Navigation team at The Harbor. The position has a flexible schedule consisting of some days and mostly evenings. Full-time employees receive every seventh week off as a paid rest week.

Requirements

• Previous experience in case management, recovery, or mental health services.
• Computer literacy and ability to perform error-free data entry.
• A strong belief in housing as a human right and in the role of housing in healthcare and quality of life, along with a commitment to ending homelessness through housing-first approaches.
• Current Oklahoma driver's license, reliable transportation, and current car insurance.
• Excellent written and oral communication and partnership-building abilities across sectors and disciplines.

Nice To Haves

• Professional experience navigating mental and physical health systems, benefits, and resources.
• Previous shelter experience.
• Behavioral Health Case Manager II credential, an associate degree, or equivalent lived or work experience.
• HMIS experience.
• Bilingual ability.

Responsibilities

• Maintain knowledge of community resources and develop a network of collaborative partners.
• Develop individualized housing plans with guests based on their self-directed goals.
• Collaborate to develop, monitor, and evaluate service plans to improve guest outcomes.
• Provide case management assistance, resource development, crisis intervention, and direct support to shelter guests, including document recovery and coordination with Tulsa's Continuum of Care and partner agencies.
• Document guest progress, referrals, and contacts in the electronic record; keep releases of information, case notes, and weekly documentation current and compliant with best practices.
• Provide leadership, case consultation, and oversight to the Housing Navigation team at The Harbor while managing an individual caseload.
• Educate incoming guests about rules and policies.
• Hold weekly face-to-face meetings with guests as directed.
• Attend weekly staffing and community meetings as directed.
• Manage and refine systems for tracking and improving housing outcomes and retaining quality data at The Harbor.
• Build and maintain relationships with local landlords, housing authorities, Continuum of Care partners, and community-based organizations to expand housing options and streamline access.
• Maintain professional confidentiality among guests, interns, externs, volunteers, and staff.

Benefits

• Full-time employees receive a paid rest week every seventh week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed