LAN VoIP Network Specialist I

SIERTEK LTD•Washington, DC

7d•$70,000 - $80,000

About The Position

SierTeK Ltd. is seeking a Legacy Telephone Technician to provide telephony support at Joint Base Andrews in Maryland. The role provides Tier 2 and Tier 3 maintenance and operational support for telephony systems, including copper infrastructure and ISDN/POTS telephony architecture. The technician works in-house with the Government Voice Engineer and performs work assigned by the engineer. The position involves surveying, installing, maintaining, troubleshooting, auditing, documenting, and labeling physical telephone connections and devices. The technician maintains copper circuits and supporting diagrams and cutsheets, terminates cable on the main distribution frame as needed, monitors infrastructure conditions and saturation, and coordinates with commercial service providers. The role also includes completing assigned tickets, conducting inspections and audits in accordance with Air Force and customer requirements, submitting activity and monthly reports, and helping develop infrastructure improvement plans. The technician ensures emergency-service location information for telephony devices is current and helps identify legacy devices and services, offering strategies for migration to IP-based solutions in accordance with SAF/CN directives. SierTeK is an equal opportunity employer and provides consideration without regard to protected characteristics. Applicants needing disability-related assistance or accommodation may contact the listed phone number.

Requirements

At least 5 years of experience with Nortel MSL 100 for Tier 2 and Tier 3 support, analog/digital single- and multi-line phones, ISDN, POTS, and VoIP.
Active Security+ CE certification.

Responsibilities

Provide Tier 2 and Tier 3 maintenance and operational support for telephony systems.
Survey, install, maintain, troubleshoot, and audit physical connections used for telephony systems.
Complete tickets in accordance with customer priority levels and within three business days of assignment.
Maintain or create documentation for copper circuits, including ISDN, POTS, alarm, fax, elevator, and other systems.
Work with the Government Voice Engineer to maintain copper infrastructure and perform tasks assigned by the engineer.
Maintain ISDN/POTS telephony architecture and supporting diagrams.
Trace, label, and maintain copper lines, coordinating with commercial service providers as needed.
Perform STIGs, MTOs, and other audits to help ensure compliance with USAF standards and 794th Business Practices.
Perform PMIs on CDNs using Local work cards in accordance with TO 00-5-1, and provide results and findings by email no later than the fifth day of each month.
Create and update maintenance cutsheets with phone numbers, copper cable and pair information, and physical locations on base.
Terminate cable on the main distribution frame as needed.
Report and log deteriorating copper-cabling conditions to the JBAB CFP and/or GSO as needed.
Inform the government when infrastructure saturation reaches 70%.
Develop plans to improve base infrastructure and prevent shortfalls.
Submit a Weekly Activity Report and a monthly report of completed work to the GSO.
Install, maintain, and troubleshoot telephony devices.
Keep telephony interfaces with emergency-service location information systems, including CAIRS, up to date with accurate device-location details.
Help identify legacy devices and services and provide solutions or strategies to migrate analog and legacy digital services to IP-based solutions in accordance with SAF/CN directives.