VOIP Engineer

SAIC•Washington, DC

About The Position

SAIC is hiring a VOIP Engineer to support the Department of Transportation. This mission-critical role analyzes and develops VOIP networks and designs and plans the installation and maintenance of VOIP systems from project inception through conclusion. The engineer also manages Jabber and WebEx and ensures their proper integration and communication with the VOIP network. The position provides senior-level engineering and operational support for DOT enterprise video conferencing. It configures, tests, validates, troubleshoots, and supports operational acceptance of video conferencing systems and related platforms. Physical room installation is primarily performed by approved vendors.

Requirements

8+ years of VTC/VoIP engineering experience is preferred.
Strong experience with enterprise VTC environments.
Experience with Poly/Polycom and/or Cisco collaboration systems.
Strong understanding of SIP and H.323.
Experience troubleshooting IP-based video conferencing.
Understanding of TCP/IP, DNS, DHCP, VLANs, QoS, and routing.
Experience troubleshooting audio/video signal paths.
Experience with Google Meet hardware.
Experience with Zoom and Webex environments.
Experience working with certificates/PKI.
Strong troubleshooting and analytical skills.
Ability to perform root-cause analysis.
Ability to create technical documentation, SOPs, test plans, and engineering reports.
Experience working with ServiceNow or similar ITSM platforms.
Strong communication and customer service skills.
Must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and be able to obtain a public trust clearance.

Nice To Haves

Experience with Poly G7500.
Experience with Poly Studio X Series.
Experience with Poly TC8/TC10 controller panels.
Experience with Poly Resource Manager.
Experience with Poly Clariti.
Experience with Cisco Room Kit/Cisco Boards.
Experience with Google Meet Hardware.
Experience with Avocor.
Experience with Crestron.
Experience with Icron.
Experience with Pexip.
Experience with Cisco Webex.
Experience with Zoom Rooms.
Experience with SIP/H.323 infrastructure.
Experience with PKI/certificate management.
Experience with Cisco networking.
Experience with Cisco ISE.
Experience in Federal Government environments.
Preferred certifications: Poly Certified Video Conferencing Engineer (PCVE); Cisco Collaboration certifications such as CCNA Collaboration or Cisco Video Network Specialist; CompTIA Security+; ITIL Foundation.
Recommended certifications: CompTIA Network+; Cisco Certified Network Associate (CCNA); Certified Information Systems Security Professional (CISSP).

Responsibilities

Analyze and develop VOIP networks.
Design and plan the installation and maintenance of VOIP systems from project inception through conclusion.
Manage Jabber and WebEx and ensure their proper integration and communication with the VOIP network.
Provide senior-level engineering and operational support for DOT enterprise video conferencing.
Configure and troubleshoot Google Meet room systems, Poly/Cisco/Logitech/Avocor endpoints, BYOD workflows, SIP/H.323 interoperability, certificates, network dependencies, and related VTC management platforms.
Test, validate, troubleshoot, and support operational acceptance of video conferencing installations.

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