VOIP Engineer

SAIC•Washington, DC

About The Position

SAIC is hiring a VOIP Engineer to support the Department of Transportation (DOT). This mission-critical role analyzes and develops VOIP networks and designs and plans the installation and maintenance of VOIP systems from project inception through completion. The engineer also manages Jabber and WebEx and ensures their proper integration and communication with the VOIP network. The role provides senior-level engineering and operational support for DOT enterprise video conferencing. It includes configuring and troubleshooting Google Meet room systems, Poly, Cisco, Logitech, and Avocor endpoints, bring-your-own-device (BYOD) workflows, SIP/H.323 interoperability, certificates, network dependencies, and related video teleconferencing (VTC) management platforms. Approved vendors primarily perform physical room installation; this role focuses on configuration, testing, validation, troubleshooting, and operational acceptance. Candidates must be U.S. citizens or green card holders who have resided in the United States for at least three years and be able to obtain a public trust clearance.

Requirements

8+ years of VTC/VoIP engineering experience is preferred.
Strong experience with enterprise VTC environments.
Experience with Poly/Polycom and/or Cisco collaboration systems.
Strong understanding of SIP and H.323.
Experience troubleshooting IP-based video conferencing.
Understanding of TCP/IP, DNS, DHCP, VLANs, QoS, and routing.
Experience troubleshooting audio/video signal paths.
Experience with Google Meet hardware.
Experience with Zoom and WebEx environments.
Experience working with certificates/PKI.
Strong troubleshooting and analytical skills.
Ability to perform root-cause analysis.
Ability to create technical documentation, SOPs, test plans, and engineering reports.
Experience working with ServiceNow or similar ITSM platforms.
Strong communication and customer service skills.
Must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years.
Must be able to obtain a public trust clearance.

Nice To Haves

Experience with Poly G7500, Poly Studio X Series, Poly TC8/TC10 controller panels, Poly Resource Manager, or Poly Clariti.
Experience with Cisco Room Kit or Cisco Boards.
Experience with Avocor, Crestron, Icron, or Pexip.
Experience with Cisco WebEx or Zoom Rooms.
Experience with SIP/H.323 infrastructure.
Experience with PKI/certificate management.
Experience with Cisco networking or Cisco ISE.
Experience in Federal Government environments.
Poly Certified Video Conferencing Engineer (PCVE) certification.
Cisco Collaboration certifications, such as CCNA Collaboration or Cisco Video Network Specialist.
CompTIA Security+ certification.
ITIL Foundation certification.
CompTIA Network+ certification.
Cisco Certified Network Associate (CCNA) certification.
Certified Information Systems Security Professional (CISSP) certification.

Responsibilities

Analyze and develop VOIP networks.
Design and plan the installation and maintenance of VOIP systems from project inception to conclusion.
Manage Jabber and WebEx and ensure their proper integration and communication with the VOIP network.
Provide senior-level engineering and operational support for DOT enterprise video conferencing.
Configure and troubleshoot Google Meet room systems, collaboration endpoints, BYOD workflows, SIP/H.323 interoperability, certificates, network dependencies, and VTC management platforms.
Perform configuration, testing, validation, troubleshooting, and operational acceptance of video conferencing systems.

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