LAN Support Technician (In-office)

Community Health Systems • Franklin, TN

12d • Onsite

About The Position

The Corporate Deskside Support Team is seeking an onsite specialist to provide essential desktop support to our Executives and corporate clients. Responsibilities include computer imaging, equipment deployment, software installation, and dedicated support for all executive meetings. This role requires a strong team and customer service orientation, with occasional on-call availability. This is a 100% in-office position, Monday through Friday, 8:00 AM – 5:00 PM.

Requirements

• H.S. Diploma or GED required.
• 0-1 years of experience in desktop or LAN support required.
• 2+ years of experience supporting Active Directory for end-users.
• Basic knowledge of Microsoft Windows, Office Suite, and networking fundamentals.
• Strong customer service and communication skills.
• Ability to follow instructions and troubleshoot routine technical issues.
• Detail-oriented with strong organizational skills.
• Ability to manage time and prioritize tasks in a fast-paced environment.

Nice To Haves

• Associate Degree in Information Technology or related field preferred.
• Experience with enterprise IT systems and help desk ticketing tools preferred.
• 4+ years of experience troubleshooting IT infrastructure, including network, PC, software and servers preferred.

Responsibilities

• Provide primary support for executives, assisting with laptops, phones, and conference rooms before and during executive meetings.
• Manage remote and deskside incidents, including hardware/software deployment and imaging laptops, desktops, and VDI equipment.
• Perform deskside functions related to internal and external customer needs.
• Troubleshoot general LAN network issues.
• Provide support for Avaya Phones and Mobile Devices.
• Handle employee onboarding and offboarding processes.
• Fulfill GSuite requests, including Shared Drive and Group management.
• Manage user IDs as necessary, including adding users to individual applications and distribution groups.
• Participate in occasional on-call rotation to support the 24/7 ACC/Avasure team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED