LAN Support Technician Associate (Onsite)

Community Health Systems Professional Services Corporation • Franklin, TN

13d • Onsite

About The Position

The Corporate Deskside Support Team is seeking an onsite specialist to provide essential desktop support to executives and corporate clients. Responsibilities include computer imaging, equipment deployment, software installation, and dedicated support for all executive meetings. This role requires a strong team and customer service orientation, with occasional on-call availability.

Requirements

• H.S. Diploma or GED required
• 0-1 years of experience in desktop or LAN support required
• 2+ years of experience supporting Active Directory for end-users

Nice To Haves

• Associate Degree in Information Technology or related field preferred
• Experience with enterprise IT systems and help desk ticketing tools preferred
• 4+ years of experience troubleshooting IT infrastructure, including network, PC, software and servers preferred
• Basic knowledge of Microsoft Windows, Office Suite, and networking fundamentals.
• Strong customer service and communication skills.
• Ability to follow instructions and troubleshoot routine technical issues.
• Detail-oriented with strong organizational skills.
• Ability to manage time and prioritize tasks in a fast-paced environment.

Responsibilities

• Provide primary support for executives, assisting with laptops, phones, and conference rooms before and during executive meetings.
• Manage remote and deskside incidents, including hardware/software deployment and imaging laptops, desktops, and VDI equipment.
• Perform deskside functions for internal and external customer needs, including general LAN network troubleshooting and Avaya Phone and Mobile Devices support.
• Handle employee onboarding/offboarding, GSuite requests (Shared Drive and Group management), and manage user IDs, including adding users to applications and distribution groups.
• Participate in occasional on-call rotation to support the 24/7 ACC/Avasure operations team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED