PC/LAN Technician

Codetech•Phoenix, AZ

5d•Onsite

About The Position

The PC/LAN Technician role within ADOT's (Arizona Department of Transportation) is the face of ITG (Information Technology Group). These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT. Duties Include: Server Support, Desktop support, support customers on the ADOT network; fix computer related problems; troubleshoot hardware problems; research and implement potential solutions; support agency's warranty and non-warranty computer and printer repair work; and assist with assigned project tasks. Ensures compliance with standards for systems software and documentation. Teach customers how to use PC related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals. Assist with major deployments of hardware and software. Monitors system reliability and availability. Attend section staff meetings. Complete mandatory training classes and other classes as assigned. Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. This position will require daily travel to work sites.

Requirements

Must have a current AZ Driver's license with a good driving record - 39 month review will be conducted.
Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office
Knowledge of Google Suite
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills
Problem definition and alternative analysis skills
Experience with Active Directory
Experience with Windows 10
Experience with Server 2008 and Server 2012 engineering
Experience with Backup solutions
Time Reporting
MS System Center Operations Manager 2012 R2
Minimum 4 years of current working experience in an IT field
Must have a current AZ Driver's license with a good driving record

Nice To Haves

Associate/Bachelor degree in a related field is preferred

Responsibilities

Server Support
Desktop support
Support customers on the ADOT network
Fix computer related problems
Troubleshoot hardware problems
Research and implement potential solutions
Support agency's warranty and non-warranty computer and printer repair work
Assist with assigned project tasks
Ensures compliance with standards for systems software and documentation
Teach customers how to use PC related software and hardware
Implements software patches, security fixes, and tests and validates modified system configurations
Install and configure PC hardware, software and peripherals
Assist with major deployments of hardware and software
Monitors system reliability and availability
Attend section staff meetings
Complete mandatory training classes and other classes as assigned
Travel between sites to accomplish tasks
Perform preventive maintenance on hardware and software packages to include client and server platforms
Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals