1-20-- PC Lan Technician

Focused HR Solutions•Phoenix, AZ

1d•Onsite

About The Position

This is a 12+ month contract position with the option for extension, requiring 100% on-site work in Phoenix, AZ (zip code 85009). The PC LAN Technician serves as the face of the Information Technology Group (ITG), interacting daily with internal customers to resolve issues and acting as a liaison to other ADOT divisions. This role involves server and desktop support, troubleshooting hardware and software problems, implementing solutions, and assisting with warranty and non-warranty repairs. The technician will also teach customers how to use PC-related software and hardware, implement software patches and security fixes, and test system configurations. Installation and configuration of PC hardware, software, and peripherals, as well as assistance with major hardware and software deployments, are key responsibilities. The role includes monitoring system reliability, attending staff meetings, completing mandatory training, and traveling between sites. Preventive maintenance on client and server platforms is also required. New staff members will be trained on troubleshooting, setup, and installation of network-related hardware and software. This position requires extensive daily travel within the Phoenix Metro area using an ADOT vehicle, and infrequently, volunteer travel with possible overnight stays within AZ may be offered. Candidates must pass a strict background check and become ACJIS-certified. The resource will be working in a professional environment and will be held to a dress code standard.

Requirements

Strong customer service skills
Excellent interpersonal, written and oral communication skills with the ability to adjust the message to the audience
Knowledge of Apple devices including iOS and MacOS is a plus
Advanced troubleshooting and problem-solving skills
Excellent self-organization and time management skills
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure business needs are most effectively met
ACJIS Certification (Arizona Criminal Justice Information System) is provided by ADOT and is the full background check with fingerprinting, then the candidate is required to pass a written test in order to work on our ADOT Enforcement Officers (our ADOT Police for the Public) devices.
Extensive daily travel required
Ability to drive to various locations throughout the Phoenix Metro area as needed using ADOT Vehicle
Infrequently, travel with possible overnight stays within AZ may be offered on a volunteer basis
Candidates cannot have any criminal records at all throughout their entire history in any state and no DUI's (Driving under the Influence)
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office
Knowledge of Google email and standard Suite of products
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills
Problem definition and alternative analysis skills
Experience with Active Directory
Experience with Windows 10
Experience with Windows 7
Experience with Server 2008 and Server 2012 engineering
Experience with Backup solutions
Time Reporting MS System Center Operations Manager 2012 R2
Minimum 4 years of current working experience in an IT field
Must have a current AZ Driver’s license with a good driving record a 39-month review will be conducted

Nice To Haves

Associate/Bachelor's degree in a related field is preferred

Responsibilities

Server Support
Desktop support
Support customers on the ADOT network
Fix computer-related problems
Troubleshoot hardware problems
Research and implement potential solutions
Support agency’s warranty and non-warranty computer and printer repair work
Assist with assigned project tasks
Ensures compliance with standards for systems software and documentation
Teach customers how to use PC-related software and hardware
Implements software patches, security fixes, and tests and validates modified system configurations
Install and configure PC hardware, software and peripherals
Assist with major deployments of hardware and software
Monitors system reliability and availability
Attend section staff meetings
Complete mandatory training classes and other classes as assigned
Travel between sites to accomplish tasks
Perform preventive maintenance on hardware and software packages to include client and server platforms
Teach new staff members how to troubleshoot problems, setup and install, network-related hardware, software and other peripherals