PC LAN Technician 8-11

Focused HR Solutions•Tucson, AZ

1d•Remote

About The Position

This position is for a PC LAN Technician within ADOT’s (Arizona Department of Transportation) Information Technology Group (ITG). The technician will serve as the face of ITG, working directly with internal customers daily to resolve issues and acting as a liaison to other ADOT divisions. This is not an entry-level position and requires detailed examples in DNS and DHCP, with a strong emphasis on customer service.

Requirements

MUST HAVE FEWER THAN 8 POINTS ON DRIVING RECORD
Strong customer service skills
Excellent interpersonal, written and oral communication skills
Advanced troubleshooting and problem solving skills
Excellent self-organization and time management skills
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure business needs are most effectively met
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
Ticketing and Department operating procedures
Knowledge of Microsoft products including operating systems and Office
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Advanced troubleshooting skills
Problem definition and alternative analysis skills
Experience with Active Directory
Experience with Windows 10
Experience with Windows 7
Experience with Server 2008 and Server 2012 engineering
Experience with Backup solutions
Time Reporting MS System Center Operations Manager 2012 R2
Minimum 4 years of current working experience in an IT field
Must have a current AZ Driver’s license with a good driving record
Detailed examples in DNS and DHCP

Nice To Haves

Associate/Bachelor's degree in a related field is preferred

Responsibilities

Server Support
Desktop support
Support customers on the ADOT network
Fix computer-related problems
Troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work
Assist with assigned project tasks
Ensures compliance with standards for systems software and documentation
Teach customers how to use PC-related software and hardware
Implements software patches, security fixes, and tests and validates modified system configurations
Install and configure PC hardware, software and peripherals
Assist with major deployments of hardware and software
Monitors system reliability and availability
Attend section staff meetings
Complete mandatory training classes and other classes as assigned
Travel between sites to accomplish tasks
Perform preventive maintenance on hardware and software packages to include client and server platforms
Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals