Laboratory Technical Training Specialist / FlexForce Start-Up Tech

Siemens Healthineers

9d•$89,220 - $122,683•Hybrid

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position as a Laboratory Technical Training Specialist / FlexForce® Start‑Up (hybrid role) where you will be responsible for delivering technical training and FlexForce assignments for our Core Laboratory Solutions business. Location: Commuting distance to Tarrytown, NY Travel: Up to 75% The Laboratory Technical Training Specialist / FlexForce® Start‑Up role is part of the Customer Solutions team and is responsible for delivering approved training curriculum to North America customers for Core Lab products. The technical training will include basic operations and troubleshooting, and will be delivered either in a training center, virtually, or at the customer site. This position will support all Siemens Healthineers Core Lab portfolio, with an initial focus on the Atellica Solution and CI Analyzer, the most innovative solutions in the Laboratory Diagnostics industry. This hybrid role is also responsible for delivering FlexForce Start-Up engagements at customer sites. FlexForce assignments will vary based on contracts and can take place anywhere in the US for several consecutive weeks at a time. The ideal candidate is a medical technologist with experience in technical training. This role is based in the Tarrytown, NY office and the candidate should live within commuting distance from Tarrytown, NY. Travel needs will vary based on business needs, up to 75%.

Requirements

Excellent written, verbal, and interpersonal communication skills with people in a wide range of organizational roles and education levels are required
Excellent organizational skills and demonstrated ability to work independently
Must be flexible, reliable, and demonstrate sound judgment and initiative
Excellent attention to detail, good problem solving and analytical skills
Understanding of the operations and workflow of a laboratory
Customer focused mindset
Team player with a high degree of flexibility and capacity for adaptation to a changing business environment
Bachelor’s degree in Medical Technology or equivalent required with a minimum of 2 years laboratory experience in chemistry/immunoassays
Experience with training on laboratory equipment
Computer skills are required including proficiency with Microsoft TEAMS, MS Word, PowerPoint, and Outlook
Successful candidate must be able to work with controlled technology in accordance with US export control law.

Responsibilities

Facilitate in-person and remote, basic and advanced training programs.
Provide technical input and update instructor-led and computer-based training curriculum and pilot new programs as needed.
Lead advanced programs curriculum updates to meet customer’s needs and business goals
Troubleshoot problems and successfully maintain instruments when working in the training laboratory.
Collaborate cross-functionally to stay current and standardize training content. Work independently to interface with outside departments and effectively represent the Customer Solutions team.
Participate in continuous improvement efforts to increase customer satisfaction and customer retention.
Serve as a FlexForce Start-Up Tech specialist during customer post go‑live stabilization periods, supporting medical laboratories across North America.
Provide on‑the‑job coaching and workflow guidance to customer laboratory staff during live operations.
As needed, communicate cross functionally and escalate system, workflow, and operational issues to support successful customer transitions.
Act as a trusted on‑site technical expert, ensuring customer confidence and continuity of laboratory operations.
Maintain compliance and Siemens Healthineers Diagnostics Quality System requirements.
Protect patient confidentiality and customer data at all times.
Travel as needed and sometimes extensively for consecutive weeks as required by FlexForce engagements.